Courtyard by Marriott Riverfront New Bern

We did not like the hair left on the pillows and in the shower from the previous tenants.

I recently stayed at the Marriott Courtyard in New Bern for a business trip, and I cannot recommend this hotel enough! As someone who travels often for work and grew up understanding the hospitality industry (thanks to my mom working in hotels), I know how challenging this job can be. The team at this hotel truly goes above and beyond. Before my arrival, Reg, the Manager, was incredibly helpful and lovely in answering my questions. Upon arrival, Jen greeted us warmly, gave us a tour, and was so polite, professional, and genuinely kind. Kim in the morning was equally amazing, helpful, kind, and attentive as we prepared for a meeting. Even the barista at the coffee bar (whose name I didn’t catch) was wonderful and made my mornings brighter. I even left my kindle, and they sent it to me right away! The rooms were clean and comfortable, the views were stunning, but what really sets this hotel apart is the exceptional service. Every staff member I encountered was polite, kind, and a joy to be around. If you're looking for a place to stay in New Bern, this is it. Highly recommend!

The good: Fantastic water views Comfortable bed Quiet Convenient to historic district The not so good: Restaurant on site is basically a Starbucks and not very good. Got a breakfast bowl that was supposed to have potatoes as base but came with rice instead. Didn’t open until 6:30 so nowhere to get a decent cup of coffee before that without driving. No coffee available in lobby. On second day of visit water in shower wouldn’t get hot, even when turned all the way to hot it was tepid at best.

We came to New Bern to attend a wedding. Courtyard is not my typical stay, but it was the one where a block of room was reserved for wedding. I will say it was a beautiful stay with an overlook of the water. The property was well maintained and the staff friendly. We had a room on the first floor, with a small, outdoor porch and two chairs. There was a lot of space in the room, and many options within walking distance of the hotel. We walked to some local restaurants for dinner both nights. We had a quiet stay as our room was in the back of the property, in a corner area. I am not sure if there would be any noise or sounds closer to the lobby or restaurant. Sorry I do not have more photos to upload.

Location. Room was nice. Amenities comfortable, and well decorated for Christmas.

Some things were closed. Elevator. Fire pit

Good

Hours

We stay here in the fall every year. The water views are worth it at this hotel. The location is great as you can walk to amazing restaurants in the downtown area and don't have to get into your car. We did have an issue with our room, the AC was leaking. We didn't want to move so they gave us fans to dry the carpet and were very responsive to the issue. The hotel did have a damper smell to it this year but it looked like maintenance we being done in several areas. So hope this will improve next year as we look forward to staying there again. Request to hotel - please put in more hooks and places to hang wet coats and towels. My photos show the 'towel' areas' they are not adequate for a bath towel. A row of hooks by the door and a few more in the bathroom would be very welcomed.

Great location in walking distance to everything. We never moved our car after we get there until we checked out.

No complaints