Residence Inn by Marriott Branson

We were disappointed on arrival as our room was not what we had requested. I had called several times and realized that hotel was booked. Christian was on duty and immediately helped us in any way he could. He went above and beyond to make our stay exceptional. It could have been an unhappy experience but because of his knowledge and caring spirit, we had a fabulous stay! Highly recommend this property

Location

It wasn’t clean the door looked like somebody had tried to break in it hair was on the floor mold was in the shower and the refrigerator and freezer wasn’t clean

Good

Great staff. Room was well cleaned and location was great. Property is going through a remodel but it isn’t overly disruptive. Quiet and secluded away from the craziness of the landing and Main Street.

It’s a Residence Inn. The room was as described.

This property did NOT MEET Marriott’s standards in many ways.

It was an older hotel but it was very well maintained and it was clean. The staff was very friendly and we wanted for nothing.

We chose this hotel because it advertised a whirlpool/hot tub and it has been filled with concrete. That was very disappointing. Other than that is was nice, clean and in a good location.

Booked a reservation there through Marriott's main site. When I got there with my family at 9:30pm they told me that they couldn't honor it and that they couldn't call me to tell me earlier. All my info is in Marriott's system so that was ridiculous. I've never had this problem at any other Marriott. This was completely unacceptable, and we had to find a last minute airbnb.