Residence Inn by Marriott Branson

Started stay in 1 bed studio. Room was clean but somewhat outdated. Bathroom tile cracked and dirty grout. Bathroom sink did not have drain stop. Was upgraded to 1 bedroom suite which is identical except for door between living and bedroom area. Bedroom suite was in better condition overall. Staff was very polite and friendly. Good value for price.

Staff here are very welcoming... The room was like a home away from home. They have a nice kitchen area inside the room. I was able to save a lot of money on food by just cooking a meal for my family inside the room. The lady that prepared the breakfast is so sweet and welcoming as well. Thank you all for making the stay a breeze for my family and I.

Nice accommodations. Conveniently located with the convention center.

Convenient

Old needs renovation

Arrived Friday to stay thru Monday. Booked online for a certain price but upon arrival was charged almost double. We even had the friend/family discount. After some confusion and frustration, and ARGUING WITH US,they decided to give us a flat $99 a night rate. That was appreciated, however, still not as good as the deal online. The pool was open, but NO HOT TUB. It was out of order and there was NO VENDING or MARKET available. Our room was nice and clean, but by late afternoon our AC broke and the window fell out. Maintenance came and couldn't fix it so the whole system was turned off at the fuse box and we were UNABLE TO CHANGE ROOMS. They were too busy cleaning for guests who hadnt arrived yet, instead of serving us who were already there. So we froze with no heat all night thru the next morning. They DIDNT compensate for that inconvenience at all.The TV and remote were janky and the lag of internet made it almost unwatchable.

Everything was great!

We stayed in a one bedroom unit. It was in good shape. We plan to return to this hotel again soon.

The front desk and breakfast staff was extremely helpful and efficient. The facility is laid out nicely however it is in serious need of a refresh such as new carpet and new couches at least the two rooms that we rented both needed it. Also, we did not request one of the rooms to be cleaned and they never cleaned the second separate room the entire week and when we ask about it, they said they were linked together, which makes absolutely no sense because they were two separate rooms and the one had nothing hanging on the door saying do not clean. When the second room requested clean towels when they came in to put the clean clap towels, they didn’t even pick up the dirty towels, which I’ve never seen a hotel not at least take out the dirty towels when they bring in the clean towels. The cleaning staff seems to be somewhat lacking.

We actually did not end up staying here. We had checked in, brought our items to our room, and then left o go and grab a bite to eat. When we returned we and headed back to our room there was a horrible sewer smell and fish smell in the hallway. We made it to our room and upon looking around our room it was dingy - old worn out carpet, uneven floor, not near enough towels for 6 people staying in the room, no bedding for the pull out couch, the pull out couch felt just like bars and didn't lay flat so your feet were elevated above your head; there was only body wash and conditioner in the bathrooms, no shampoo; we requested more towels and bedding but decided to head to the front desk to grab the items. We informed the front desk of the smell which was now creeping into our room. When getting back into our room with we tried to use the coffee maker and it didn't work. One of the bathrooms had a broken faceplate and one of the interior doors was also broken. After seeing these things my husband said, we are not staying here. Another trip to the front desk, and we canceled our stay. I have never had to leave a hotel room like this.

Breakfast was OK Front desk person and the location were good

The door to the room stuck and was very hard to open, The room was hot I tried to turn the air down it didn't work but there was a portable air conditioner in the room, The shower drain was clogged with hair so the shower was going to over flow so I had to remove it. Looked liked no one had ever cleaned it before