Residence Inn by Marriott Branson

Hotel never made me aware I was going to have sleep with a window until A/C. Yes there was sweat all night. Very outdated for the price. Only stayed here cause full size refrigerator and need a freezer.

We reserved our room for 5 people. There were no extra blankets, pillows or towels. We called the front desk and were able to get extra towel and one extra blanket, but no extra pillows. Our room was not very clean, the shower had black dirt and grime all over it. The entire room smelled of mildew and mold. The pool was dirty with bugs and garbage floating around in it. As we were packing up to leave someone was trying to get in our room. When we answered the door to figure out what was going on it was the housekeeper who said someone checked out under our room number and they were trying to get in to clean; this was at 7:30 in the morning. Our family far was less than satisfied with our stay, especially after paying over $500 for only two nights. I absolutely do not recommend staying here.

The room was great. The only issues were bugs constantly cane in the room. I believe I killed about 13 bugs while there. Also, there were cob webs around the room. Other than that, we enjoyed the room!

Location of our room.

The front desk charged my credit card for 2 nights, which I had already paid for through Booking.com. I would never stay there again because they are crooks! Untrustworthy and rude.

The room was not very clean. Air conditioning in the building was not working and had not been for some time.

The air conditioning wasn't working. There were large bugs in the room. Rooms were very dirty.

AC did not work. I left early. I did get a refund I still lost money on a lot of shows I had booked. My family and I had planned this trip a longtime ago. It was devastating having to leave early. It made me physically ill to spend one night in a hot room.

Terrible experience but where to start….. Dirty carpets, door to room 101 appears to have previously been opened with a crowbar. Water bottle and food on floor under the desk when we arrived. Warped wallpaper in bathroom, peeling paint, and tile cracked in bathroom to where it felt spongy (most likely rotting subfloor). Shower door hinge cracked so door doesn’t close. Loose tile in entry. We booked because it had a heated indoor pool….but it leaks and has to be filled often so the water temp was 79 degrees, hot tub under repair. Elevators? Forget about it, out of order. Breakfast? Maybe…all the mornings we tried they were out of various things..juice, waffle mix, syrup. Staff comes in and eats with the guests. Front desk staff doesn’t bother with the food items as that’s someone else’s job but happy to eat while guests need help! Need an extra pillow for the pullout sofa? Nope, not available. I’ve stayed at Marriott properties across the globe and this is by far the worst and most disappointing hotel I’ve been to ever, let alone a Marriott. Need the most recent reviews and book as far away from this place as you can.

Rooms were decent but is slowly deteriorating. Breakfast was okay but could add some healthy options like fruits. Pool was freezing and the hot tub was closed for repairs. Elevators weren’t working during our stay which sucked since we were on the 3rd floor. For the steep price I would recommend finding a different place to stay.

Worst Marriott property I’ve been too. Elevator was broken, hallway lights broken, exterior doors were broken. The room was damp and humid. It also Had multiple bugs and the window was broken with no locking mechanism and opened up to the parking lot. It was obvious someone had broken into the room.