Cascades Mountain Resort, an Ascend Collection Hotel

The whole place was dirty, roof leaking, and shady. Our room was supposed to be ready at 4PM, we waited until 8PM and the guy at the desk wanted to switch rooms, switch beds, and charge another fee. Unfortunately i had to get Expedia involved and they thankfully switched us to a hotel down the road at no extra cost. We pulled in and our room was ready upon arrival. I would not recommend Cascadia to my worst enemy. Please avoid it

I have been traveling for work for over 20 years and stayed in hundreds of hotels. I am now retired, and my wife and I are traveling quite extensively for pleasure. I have never given a hotel below a 3, until now. This was by far the worst experience my wife and I have ever had in a hotel. After checking in, we went to the room and were greeted with dirty sheets, no towels and no toilet paper. Dirty rugs, I mean don't even think about walking around in the room without socks or shoes, disgusting, same with the halls throughout the hotel. Very run down and dirty place. Toilet backed up and when we went to the desk they actually handed us a plunger, i mean, REALLY, they didn't even want to send maintenance, just have the guest take care of it. I am only at the tip of the iceburg on these comments/complaints, too much to list and dont really care enough after this gross stay. This is one of many Choice hotels in there lune of hotels and is THE WORST. I believe this is the final straw with choice hotels, this brand has been going downhill, but this place has taken the award for the worst. Good luck if you choose to stay

Went to check in, waited 40 mins to get checked in, room was ok, had to go back down to the front desk every day to get a fresh towel and toilet paper.

Not handicap accessible, very rude service. I’ll never stay again

Do NOT go here!! They rip people off, charge your card for no reason, roaches, owner says you're a liar...in fact he was lying. Lights didn't work, heat didn't work, fridge didn't work, room was nasty, charged a deposit without telling me, then was told I could get it back as cash, then told me I couldn't upon checkout and was told it wasn't possible staff said I could, but of course the owner wasn't even there when I was told so. Refused to move me when roaches were found in my room, was told if I wanted a refund I had to contact priceline (I didn't pay through priceline) I did report to the health department and BBB and if my money doesn't find it's way back onto my card I will be seeking legal representation

I honestly do not feel that it was worth paying to stay at. I waited at the desk ringing the bell to check in for about 20 mins. Every surface was wet from the lobby to the hallways and the rooms. There were multiple leaks in the ceiling, one of which caused my daughters friend to fall on the stairs injuring her ankle. The room had trash behind stand and couch. It smelt of mildew everywhere. Sheets were stained and dirty. When i asked for sheets and a blanket for the pull out sofa i was told he could give sheets but did not have a blanket. The rooms had roaches. We woke to the sound of power tools all through the night. The side door to the building did not have a lock so anyone could roam in and out freely. The swimming pool had multiple hair balls laying at the bottom of the pool. The guest laundry/vending area was infested with roaches and only had a dirty ice machine, broken soda machine and a dryer. When I book the rooms there was no information given on renovations and was under the impression that the only problem they were having was the hot tubs. Their photos and overview are completely deceiving. I truethfully want a refund.

Room different from the photos, hot tub didn't work and cleaning was terrible

This place COULD be such a gem, SO much potential!!! Please management fix this hotel up!!! It is so unique and could be such an amazing experience for kiddos! I used to come here when I little and have such fond memories; however took my child here last year and was definitely cringe worthy. Buckets for leaks and found someone else’s undergarments in our room! However the pool is so awesome and is such a unique experience with it being in the lobby area! They need to put money into to keep it up!! It takes money to make money!!

There was no wifi, no breakfast, no hot water, mold in rooms, foul smell, and our room was open when we came to it giving us concerns for safety.

This place was horrible and I ended up leaving within the first ten minutes. Initially, I couldn’t use the key to get into the room. I tried and tried and tried, and it was an actual hard key, not a card. It looked like the door key lock system has been taken apart and scrambled back together, and I could not figure out how to get the key to work. I went back down to the desk and was told that it was impossible that the key couldn’t work and to go try again. I went and tried again and it still didn’t work so I went back to the desk and the worker seemed very frustrated, took the key, and jogged to the room ahead of me. As I got there, he had just opened the door. I asked him to show me how he unlocked it in case I needed to go out of the room at night. I was traveling by myself, by the way. He told me that I could just leave the door open and that it would be fine, but emphasize the fact that I should just go to bed and not have to leave the room anymore. I was a little frustrated at that, but after I got into the room, I found that it was very hot and humid. I tried using the air conditioner and ultimately found that it was unplugged so I plugged it back in. The AC was set on heat at 84° and I was not able to change it. I tried to call the desk and nobody answered. I was a little flustered, but willing to deal with how hot it was in the room room. Unfortunately I saw bedbugs and when I told staff why I was leaving they said that was impossible and likely baby roaches instead