Cascades Mountain Resort, an Ascend Collection Hotel

Nice place

They charged me a $100 deposit which I wasn’t told about until checkin and mold in bathroom trash behind mattress and tons behind couch front desk was kind of cold towards me

Okay

Sink plugged with hair , notified staff, no response. Heat did not work, 30-40 degrees outside. Hot water in shower took 12 minutes to get hot. WiFi was erratic at best. Never could get TV on.

You get what you pay for. It was not expensive and thus the quality was lacking. Bed was uncomfortable. They never brought the extra blanket we asked for and the hair dryer didn’t work. Lots of loud machines, not just the a/c in the room. Certainly wouldn’t go again, they were going through changes and some hard times so maybe they’ll turn it around

Hendersonville You’ll regret staying here 983730247 We came to check in and were told that no service dogs were permitted without all of the proper identification and documentation. The front desk clerk then said for $40 we could just consider the dog a pet and there would be no problem. They could use training in the Americans with Disabilities Act. We asked to talk to the manager. He said his manager was not on site. We proceeded to ask for a refund and was told no refund available since manager was not on location. I think the front desk clerk thought we would just leave but after sitting in the lobby for approximately a hour, he gave us a refund. I do believe this was a blessing in disguise because this hotel is one of the worst that I have ever been in. The air was moldy and the carpets were very worn and dirty. There were piles of trash on the curbs of the property and homeless people sitting around. Stay away!

Loved it

Not a good experience! At check in I had to go through an ordeal because the clerk couldn't find my reservation & it went down hill from there. 1 st room we were assigned had someone in it & the clerk thought we would be ok with them just leaving the room. I told him when I we back to the desk it was ok, just please give me another room. Then he refused to give us another room, then he finally assigned us another room that had a used bar of soap & wash cloth & someone had used the toilet & not flushed it. TV didn't work either. We didn't complain we just slept on top of the bedding & left immediately in the morning.

It sucks

I wish it was a bit cleaner.