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9 / 10 Guest Rating

The Willows Hotel

555 West Surf, Chicago, us

The Willows Hotel - main view

About the Property

Charming Location in Chicago
The Willows Hotel offers a charming stay nestled in Chicago's prestigious Lakeview and Lincoln Park neighborhoods. Guests can enjoy the serene surroundings of a tree-lined street while being close to the vibrant city attractions.

Convenient Amenities
Experience convenience with complimentary WiFi, round-the-clock coffee & tea service, and comfortable guest rooms equipped with modern amenities. The Willows Hotel ensures a relaxing and hassle-free stay for all guests.

Explore the City
With easy access to public transportation, guests can effortlessly explore popular city attractions such as the Steppenwolf Theatre, Wrigley Field, Lincoln Park Zoo, and the beautiful Lake Michigan coastline. Uncover the best of Chicago right at your doorstep at the Willows Hotel.

Facilities & Amenities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Luggage storage
Safety deposit box

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Please be advised that charges are applicable for early arrivals. Please contact the hotel directly for more details. Please note parking fees vary depending on vehicle size. Please contact the property directly for more detail. Please note that for reservations of 5 rooms or more different policies apply: -50% of the total amount will be charged by the property after the reservation is made. -If the reservation is canceled up to 14 days before the arrival date no fees will apply but if canceled later or in case of no show, the total amount will be charged. When booking 4 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Deluxe Queen Room with Two Queen Beds - Photo 1
Deluxe Queen Room with Two Queen Beds - Photo 2
Deluxe Queen Room with Two Queen Beds - Photo 3
Deluxe Queen Room with Two Queen Beds - Photo 4
Deluxe Queen Room with Two Queen Beds - Photo 5
Deluxe Queen Room with Two Queen Beds - Photo 6
Deluxe Queen Room with Two Queen Beds - Photo 7
Deluxe Queen Room with Two Queen Beds - Photo 8
Deluxe Queen Room with Two Queen Beds - Photo 9
Deluxe Queen Room with Two Queen Beds - Photo 10
1/10

Deluxe Queen Room with Two Queen Beds

This spacious room features a seating area, bathrobes and a flat-screen TV with cable channels. Please note that the room rate is based on 2 guests. Maximum occupancy is 4 guests (see Hotel Policies).

26 sqm
Sleeps 4
2 Queen bed (151-180 cm wide)
Amenities
MinibarShowerTVTelephoneAir conditioningHair dryer

Deluxe Room 2 Queen Beds

Non-refundable
Room Only
20% OFF$295.36

$236.29

Includes taxes & fees
Executive King Room - Photo 1
Executive King Room - Photo 2
Executive King Room - Photo 3
Executive King Room - Photo 4
Executive King Room - Photo 5
Executive King Room - Photo 6
Executive King Room - Photo 7
Executive King Room - Photo 8
Executive King Room - Photo 9
1/9

Executive King Room

This guest room features a king sized bed, WiFi access, a flat-screen TV with cable, plush bathrobes, luxury bath amenities and daily continental breakfast. Please note that the room rate is based on 2 guests. Maximum occupancy is 2 guests (see Hotel Policies).

27 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
MinibarShowerTVTelephoneAir conditioningHair dryer

Executive Room 1 King Bed

Non-refundable
Room Only
20% OFF$295.36

$236.29

Includes taxes & fees
Small Queen - Photo 1
Small Queen - Photo 2
Small Queen - Photo 3
Small Queen - Photo 4
Small Queen - Photo 5
Small Queen - Photo 6
Small Queen - Photo 7
1/7

Small Queen

This guest room features a queen sized bed, WiFi access, a flat-screen TV with cable, plush bathrobes, luxury bath amenities and daily continental breakfast.

13 sqm
Sleeps 2
1 Queen bed (151-180 cm wide)
Amenities
MinibarShowerTVTelephoneAir conditioningHair dryer

Room 1 Queen Bed (Small)

Non-refundable
Room Only
20% OFF$274.66

$219.73

Includes taxes & fees

Guest Reviews

9
Exceptional971 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the courteous staff.

Categories

Cleanliness8.2
Service9.7
Location10.0
Room Quality8.7
Amenities8.7
Value for Money9.2
Food and Beverage8.2
Overall Experience9.2

Select topics to read reviews

A
AinazusUS
Verified booking
couple
Standard Room
Stayed in Mar 18, 2026

"Would recommend based on the location; would not recommend based on the quality."

6.0

The location was good and it was clean. The house keepers were so nice and gave us clean sheets and towels every day per our request. Wifi is included.

Some of the staff wasn’t friendly. There was no hot water and coffee most of the time. The bed sheets were horrible and my husband woke up on the mattress because sheets came off the mattress. They charged us for taking stuff from mini bar; however, we didn’t consume any item from the mini bar. There is no parking for the hotel, but there are public parking garages close to the hotel.

Helpful?
V
ViktoriausUS
Verified booking
couple
Standard Room
Stayed in Mar 17, 2026

"Great value and location"

7.0

Location! Whimsical vibe! Parking close by

Musty smell in hallways - probably due to very dated carpet

Helpful?
P
PinkloBETHESDA, MONTGOMERY COUNTY, MARYLAND
Verified booking
Friends getaway
Standard Room
Stayed in Mar 16, 2026

"Highly Recommend"

10.0

We had the best stay at the willows hotel! The room was comfortable and clean. The location was excellent and having water and coffee in the lobby was such a great bonus. Julia welcomed us in and I cannot say enough great things about her!! She was so friendly and helpful, passing along recommendations in the area and helping us check in early. We will definitely stay again!!

Helpful?
F
F3161TUmollyg
Verified booking
NONE
Standard Room
Stayed in Mar 15, 2026

"Perfect hotel for work and relaxation"

10.0

I loved everything about my stay at The Willows! The hotel is charming, the rooms are immaculate, comfortable, and quiet, and the staff are the most warm and friendly! The surrounding neighborhood is safe, walkable, full of great restaurants, and just a stone's throw from the lakeside running path. You truly can't do better, and I look forward to future stays!

Helpful?
A
ArianausUS
Verified booking
couple
Standard Room
Stayed in Mar 14, 2026

"Exceptional"

10.0
Helpful?
Q
Q2498OUivanr
Verified booking
NONE
Standard Room
Stayed in Mar 10, 2026

"Charming hotel in great location"

10.0

The hotel was very convenient to public transportation, dining experiences as well as plenty of shopping and entertainment venues within walking distance. The neighborhood felt extremely safe and clean.

Helpful?
M
Mamashogs
Verified booking
Family
Standard Room
Stayed in Mar 8, 2026

"Our stay at the Willows"

10.0

Although an older hotel, the Willows had a lot of charm. The bed was cozy and luxurious. Great shower and selection of gels and soaps. Absolutely best Robe ever !!!! Great location. Clean and well maintained , great maid service. Juan a pleasant night manager provided a toothbrush. Julia was the extraordinary day agent. Pleasant, professional, kind and hardworking. Went over and above to provide Excellent service and directions. A true gem of a human. Would definitely come back.

Helpful?
X
X9993YXmiae
Verified booking
Friends getaway
Standard Room
Stayed in Mar 7, 2026

"Loved it!!"

10.0

This hotel is in a very convenient spot, close to shopping, restaurants, cafes, shopping, and only a few blocks away from public transit. The hotel staff was very attentive. Julia in particular was very helpful and kind. The lobby is a really cool place to hang out or work; the coffee was always available, there was hot water for hot chocolate or tea. The room was clean, the bed was comfortable. I really recommend staying here!!

Helpful?
S
shannonsL442EL
Verified booking
NONE
Standard Room
Stayed in Mar 4, 2026

"We will be back!"

10.0

This hotel met all of our expectations. The location was great. We felt very safe and taken care of. The people working the desk were outstanding - friendly, attentive, willing to call for reservations and provide recommendations. It is an older hotel, but our room felt clean and the lobby was cozy!

Helpful?
N
nadiasW8013PO
Verified booking
NONE
Standard Room
Stayed in Mar 3, 2026

"It’s a vibe"

10.0

Great vintage spot! It’s in a nice area that is near multiple restaurants and essential stores. Very chill , quaint and cozy.

Helpful?