9 / 10 Guest Rating

The Willows Hotel

Name: The Willows Hotel
Address: 555 West Surf, Chicago, us
Rating: 9

555 West Surf, Chicago, us

from US$277 / night

About the Property

Charming Location in Chicago
The Willows Hotel offers a charming stay nestled in Chicago's prestigious Lakeview and Lincoln Park neighborhoods. Guests can enjoy the serene surroundings of a tree-lined street while being close to the vibrant city attractions.

Convenient Amenities
Experience convenience with complimentary WiFi, round-the-clock coffee & tea service, and comfortable guest rooms equipped with modern amenities. The Willows Hotel ensures a relaxing and hassle-free stay for all guests.

Explore the City
With easy access to public transportation, guests can effortlessly explore popular city attractions such as the Steppenwolf Theatre, Wrigley Field, Lincoln Park Zoo, and the beautiful Lake Michigan coastline. Uncover the best of Chicago right at your doorstep at the Willows Hotel.

Facilities & Amenities

WiFi available

Free WiFi

Parking

Non-smoking rooms

Air conditioning

24-hour front desk

Heating

Lift / Elevator

Luggage storage

Safety deposit box

Important Information

Check-in & Out

Check-in

Check-out11:00 AM

Property Notes

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Please be advised that charges are applicable for early arrivals. Please contact the hotel directly for more details. Please note parking fees vary depending on vehicle size. Please contact the property directly for more detail. Please note that for reservations of 5 rooms or more different policies apply: -50% of the total amount will be charged by the property after the reservation is made. -If the reservation is canceled up to 14 days before the arrival date no fees will apply but if canceled later or in case of no show, the total amount will be charged. When booking 4 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

Check-in

Check-out

Guests

1 night · 2 adults

Available Rooms

3 rates found

Deluxe Queen Room with Two Queen Beds - Photo 1

Deluxe Queen Room with Two Queen Beds - Photo 2

Deluxe Queen Room with Two Queen Beds - Photo 3

Deluxe Queen Room with Two Queen Beds - Photo 4

Deluxe Queen Room with Two Queen Beds - Photo 5

Deluxe Queen Room with Two Queen Beds - Photo 6

Deluxe Queen Room with Two Queen Beds - Photo 7

Deluxe Queen Room with Two Queen Beds - Photo 8

Deluxe Queen Room with Two Queen Beds - Photo 9

1/10

Deluxe Queen Room with Two Queen Beds

This spacious room features a seating area, bathrobes and a flat-screen TV with cable channels. Please note that the room rate is based on 2 guests. Maximum occupancy is 4 guests (see Hotel Policies).

26 sqm

Sleeps 4

2 Queen bed (151-180 cm wide)

Amenities

MinibarShowerTVTelephoneAir conditioningHair dryer

Room Option

Board / Meal

Price for 1 night

Deluxe Room 2 Queen Beds

Non-refundable

Room Only

20% OFF$367.94

$294.35

Includes taxes & fees

1/9

Executive King Room

This guest room features a king sized bed, WiFi access, a flat-screen TV with cable, plush bathrobes, luxury bath amenities and daily continental breakfast. Please note that the room rate is based on 2 guests. Maximum occupancy is 2 guests (see Hotel Policies).

27 sqm

Sleeps 2

1 Extra-large double bed (Super-king size) (181-210 cm wide)

Amenities

MinibarShowerTVTelephoneAir conditioningHair dryer

Room Option

Board / Meal

Price for 1 night

Executive Room 1 King Bed

Non-refundable

Room Only

20% OFF$367.94

$294.35

Includes taxes & fees

1/7

Small Queen

This guest room features a queen sized bed, WiFi access, a flat-screen TV with cable, plush bathrobes, luxury bath amenities and daily continental breakfast.

13 sqm

Sleeps 2

1 Queen bed (151-180 cm wide)

Amenities

MinibarShowerTVTelephoneAir conditioningHair dryer

Room Option

Board / Meal

Price for 1 night

Room 1 Queen Bed (Small)

Non-refundable

Room Only

20% OFF$345.97

$276.78

Includes taxes & fees

Guest Reviews

Exceptional971 verified reviews

AI Summary

Guests highly rate the great location and frequently praise the courteous staff.

Select topics to read reviews

jmK6664HW

Verified booking

Family

Standard Room

Stayed in Apr 14, 2026

"Felt so welcomed and right at home!"

Exceptional

10.0

The staff was wonderful! Julia was so kind and helpful!

Helpful?

Gregg

Verified booking

family_with_children

Standard Room

Stayed in Apr 9, 2026

"Exceptional"

Exceptional

10.0

Great location and well maintained.

Poor water pressure in the shower.

Helpful?

Samantha

Verified booking

family_with_children

Standard Room

Stayed in Apr 9, 2026

"Excellent"

Excellent

8.0

Helpful?

Patricia

Verified booking

family_with_children

Standard Room

Stayed in Apr 6, 2026

"It was pleasant, comfortable and located near my son's condominium, which was convenient."

Excellent

8.0

My son lived nearby and we were able to walk to his condo from the hotel. The beds were very comfortable.

There was a draft through the window in the bathroom. I also would have liked a grab bar in the shower.

Helpful?

Verified Guest

Verified booking

couple

Standard Room

Stayed in Apr 6, 2026

"Exceptional"

Exceptional

9.0

Helpful?

Riaz

Verified booking

family_with_children

Standard Room

Stayed in Apr 6, 2026

"Exceptional"

Exceptional

10.0

Helpful?

Elva

Verified booking

extended_group

Standard Room

Stayed in Apr 2, 2026

"Exceptional"

Exceptional

10.0

Helpful?

Elizabeth

Verified booking

solo_traveller

Standard Room

Stayed in Mar 29, 2026

"Pleasant, but needs to be updated."

Excellent

8.0

The staff were all very nice and attentive. The location is great! Because I was on the top floor, it was quite quiet.

The hotel rooms need to be updated. The ironing board looked like it was 50 years old. It had stains and no padding left. Also the bathroom mirror was corroding, due to moisture. The room had a musty smell, as well. The tiny mini-fridge has so many mini-bar items inside that you can't use it for your own items, unless you take everything out and put it back in. No coffee maker in the room. The heat is also radiator heat and the A/C is a wall unit. Because the weather was rather cold during my stay, I was fine, but I wouldn't want to stay there in the summer time. The wall unit wouldn't have been enough.

Helpful?

Steve

Verified booking

couple

Standard Room

Stayed in Mar 27, 2026

"Exceptional"

Exceptional

10.0

Great location, nice staff, clean rooms.

Helpful?

jane

Verified booking

solo_traveller

Standard Room

Stayed in Mar 23, 2026

"Good"

Good

6.0

Location Quiet

Upon checking in the front desk staff(individual) was extremely rude.

Helpful?

2 3

5 6

Discover

Settings

The Willows Hotel

About the Property

Facilities & Amenities

Important Information

Check-in & Out

Property Notes

Check Room Availability

Available Rooms

Deluxe Queen Room with Two Queen Beds

Amenities

Executive King Room

Amenities

Small Queen

Amenities

Guest Reviews

Categories

Select topics to read reviews

"Felt so welcomed and right at home!"

"Exceptional"

"Excellent"

"It was pleasant, comfortable and located near my son's condominium, which was convenient."

"Exceptional"

"Exceptional"

"Exceptional"

"Pleasant, but needs to be updated."

"Exceptional"

"Good"