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9 / 10 Guest Rating

The Willows Hotel

555 West Surf, Chicago, us

The Willows Hotel - main view

About the Property

Charming Location in Chicago
The Willows Hotel offers a charming stay nestled in Chicago's prestigious Lakeview and Lincoln Park neighborhoods. Guests can enjoy the serene surroundings of a tree-lined street while being close to the vibrant city attractions.

Convenient Amenities
Experience convenience with complimentary WiFi, round-the-clock coffee & tea service, and comfortable guest rooms equipped with modern amenities. The Willows Hotel ensures a relaxing and hassle-free stay for all guests.

Explore the City
With easy access to public transportation, guests can effortlessly explore popular city attractions such as the Steppenwolf Theatre, Wrigley Field, Lincoln Park Zoo, and the beautiful Lake Michigan coastline. Uncover the best of Chicago right at your doorstep at the Willows Hotel.

Facilities & Amenities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Luggage storage
Safety deposit box

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Please be advised that charges are applicable for early arrivals. Please contact the hotel directly for more details. Please note parking fees vary depending on vehicle size. Please contact the property directly for more detail. Please note that for reservations of 5 rooms or more different policies apply: -50% of the total amount will be charged by the property after the reservation is made. -If the reservation is canceled up to 14 days before the arrival date no fees will apply but if canceled later or in case of no show, the total amount will be charged. When booking 4 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Deluxe Queen Room with Two Queen Beds - Photo 1
Deluxe Queen Room with Two Queen Beds - Photo 2
Deluxe Queen Room with Two Queen Beds - Photo 3
Deluxe Queen Room with Two Queen Beds - Photo 4
Deluxe Queen Room with Two Queen Beds - Photo 5
Deluxe Queen Room with Two Queen Beds - Photo 6
Deluxe Queen Room with Two Queen Beds - Photo 7
Deluxe Queen Room with Two Queen Beds - Photo 8
Deluxe Queen Room with Two Queen Beds - Photo 9
Deluxe Queen Room with Two Queen Beds - Photo 10
1/10

Deluxe Queen Room with Two Queen Beds

This spacious room features a seating area, bathrobes and a flat-screen TV with cable channels. Please note that the room rate is based on 2 guests. Maximum occupancy is 4 guests (see Hotel Policies).

26 sqm
Sleeps 4
2 Queen bed (151-180 cm wide)
Amenities
MinibarShowerTVTelephoneAir conditioningHair dryer

Deluxe Room 2 Queen Beds

Non-refundable
Room Only
20% OFF$295.36

$236.29

Includes taxes & fees
Executive King Room - Photo 1
Executive King Room - Photo 2
Executive King Room - Photo 3
Executive King Room - Photo 4
Executive King Room - Photo 5
Executive King Room - Photo 6
Executive King Room - Photo 7
Executive King Room - Photo 8
Executive King Room - Photo 9
1/9

Executive King Room

This guest room features a king sized bed, WiFi access, a flat-screen TV with cable, plush bathrobes, luxury bath amenities and daily continental breakfast. Please note that the room rate is based on 2 guests. Maximum occupancy is 2 guests (see Hotel Policies).

27 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
MinibarShowerTVTelephoneAir conditioningHair dryer

Executive Room 1 King Bed

Non-refundable
Room Only
20% OFF$295.36

$236.29

Includes taxes & fees
Small Queen - Photo 1
Small Queen - Photo 2
Small Queen - Photo 3
Small Queen - Photo 4
Small Queen - Photo 5
Small Queen - Photo 6
Small Queen - Photo 7
1/7

Small Queen

This guest room features a queen sized bed, WiFi access, a flat-screen TV with cable, plush bathrobes, luxury bath amenities and daily continental breakfast.

13 sqm
Sleeps 2
1 Queen bed (151-180 cm wide)
Amenities
MinibarShowerTVTelephoneAir conditioningHair dryer

Room 1 Queen Bed (Small)

Non-refundable
Room Only
20% OFF$274.66

$219.73

Includes taxes & fees

Guest Reviews

9
Exceptional971 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the courteous staff.

Categories

Cleanliness8.2
Service9.7
Location10.0
Room Quality8.7
Amenities8.7
Value for Money9.2
Food and Beverage8.2
Overall Experience9.2

Select topics to read reviews

E
EileenusUS
Verified booking
couple
Standard Room
Stayed in Jan 6, 2026

"Exceptional"

10.0

Charming lobby, inviting fireplace to enjoy while waiting for our family to pick us up.

Helpful?
J
JeffusUS
Verified booking
couple
Standard Room
Stayed in Jan 5, 2026

"Excellent"

8.0
Helpful?
S
SusanusUS
Verified booking
couple
Standard Room
Stayed in Dec 28, 2025

"Good"

5.0
Helpful?
J
JamieusUS
Verified booking
couple
Standard Room
Stayed in Dec 22, 2025

"Good"

4.0
Helpful?
M
MarthausUS
Verified booking
couple
Standard Room
Stayed in Dec 20, 2025

"Excellent"

8.0

Good location and reasonable given the alternatives

Helpful?
J
JosephusUS
Verified booking
couple
Standard Room
Stayed in Dec 13, 2025

"Exceptional"

10.0

Location, price, staff. Highly recommended.

No negatives!!

Helpful?
H
H2527ILaustind
Verified booking
Business
Standard Room
Stayed in Dec 5, 2025

"Simply exceptional"

10.0

My experience with The Willows Hotel was exceptional overall. I travel too Chicago often for work and leisure but seem to consider every hotel I stay at as an afterthought from each trip and quickly forget about them. This hotel is memorable for a couple reason; the location is awesome. Easy in and out for checking in due to the road not being so busy. They are just a couple blocks from the Nature Preserve and all the parks walking paths. There is plenty of food and shopping options, and the stay was quiet. Yes.. quite! Also, they have affordable parking only 1 min walk from the hotel. Atmosphere is warm and welcoming, the customer service is exceptional, and the room was clean with all the amenities I needed minus a microwave in the room (there was one in the lobby). The room was well arranged with accessible outlets, toiletries, snack and drink options for the value. 10/10, this will be a hotel I stay at again. Which will be the first time in 10 years I will be returning to a hotel.

Helpful?
B
billrayroswellMAUI, HAWAII
Verified booking
Couples
Standard Room
Stayed in Dec 3, 2025

"Quick Visit to Chicago"

10.0

This is our second stay at the hotel. We find the hotel very clean and comfortable. It is a great hotel if you are looking for a comfortable place to stay after being out all day. Hotel ammenaties are minimal with a botique feel. Defintiely no chain feel. Location is easy walking distance to all kinds of trestaraunts, a large grocery store and pharmacy. I am sure we will stay there again

Helpful?
A
AmyusUS
Verified booking
couple
Standard Room
Stayed in Dec 2, 2025

"Excellent"

8.0
Helpful?
C
Curiosity29445545645
Verified booking
Solo travel
Standard Room
Stayed in Nov 26, 2025

"My go-to hotel in Chicago"

10.0

Last minute trip to Chicago because my son was in the hospital. I was so glad they had a room. 10-Minute walk to the hospital and everything else I needed. My husband and I have stayed here before and really like this hotel. No frills. No pools. No hot tub. No breakfast -- none needed because there's dozens of places to eat within walking distance. Quiet, clean and friendly staff. Just a great hotel. Will definitely stay here again when we visit. Great coffee! We had booked a room in June but my mother passed away in right before our trip. The hotel very nicely refunded our money even though we had booked a no refund room. Very considerate during a difficult time.

Helpful?