Harborside at Charleston Harbor Resort and Marina

My husband and I typically stay at the marina in our boat, but we decided to stay at the hotel in January for a New Year’s getaway. The hotel is in desperate need of renovation. The floors were dirty, the walls needed patching and painting, the rooms were worn. There is NO room service. The Reel Bar was excellent though. Save your money and stay somewhere else. We were so disappointed.

I cannot recommend staying AWAY from booking at the Charleston Harbor Resort & Marina enough. The only saving point in the hotel was the location, but everything else was one of the worst hotel experiences I’ve had. We had contacted the hotel to book over the phone after having loss a family member that same day. We literally packed as soon as we got home, got in the car without a destination in mind, and made the booking on the road. I had spoken to Andrew and explained that I needed help because of this and that I was not in the right mindset to do it myself and asked how much it’d be, total. After quoting, we gave the card info over the phone and he said we’d get an email for the quote. We never did, but again, I was not in my right state of mind. Once we got there, the first room had issues where the balcony door wouldn’t lock and the fireplace was broken. We called in and requested a new room and they moved us to another room that was located in the corner. It no longer had harbor views although that was what we paid for, but we were tired and just wanted to rest. The new room was not much better. The bathroom and floors were dirty, the fan did not work, the room showed it’s age with cracked moulding throughout the room, the bed-frame creaked, and the decorative pillows smelled. Near the end, the AC/heating unit also stopped working. When we called, they offered to send someone the next morning or move us, but we were nearing checkout and just dealt with it. In the end, we were overall okay with the cost because it gave us an escape during our grieving, so we were going to swallow the original charge. However, once our card statement updated, it showed over $400 more than was quoted. I checked my email, including the spam folder, and was never provided a receipt. When we checked out, we were told we were going to get a copy of the receipt to our provided email. I even had them spell out the email to me. I called in to get an explanation and they told me it was for resort fees and taxes. When asked, they said that resort fees were not quoted and that they ‘assumed people knew’, but that if I had wanted the total, I would have asked for it. I explained that I had and they said they were going to transfer me to a manager who offered a small credit which did not touch the cost difference. Even the simple request of sending a copy of the receipt has not been fulfilled. I feel taken advantage of, especially when I had specifically explained that we lost someone that same day and that we needed assistance and a safe place for respite. Normally, when I book hotels, I book it online and I read reviews. If I had been of sound mind, I would have never booked this place because the negative reviews are absolutely accurate. I would never and will never book here again. Please take your money and put it towards any other hotel, because you can get a much nicer, newer, and better ran hotel for the same cost.

This was a great weekend away for me and my wife. We enjoyed the property as it has a great view of ship watching, sunsets, and just a great view of the bay. Would def love to come back in the warmer months to experience the rest of the resort.

Top Lage. Zimmer gut, wobei Bad eher bescheiden.

Expensive for what you got

Pillows were to firm

Location pools and rooms are very nicely decorated. Bar was great as was the Fish house. Robes were lovely too. Spa was great too. Loved having a balcony that is a real draw for me.

No room service. Especially in the morning. Coffee maker was good.

Location View

La posizione

Personale assente. Nella notte è scattato l’allarme incendio e nessuno del personale è intervenuto per far evacuare gli ospiti