Extended Stay America Suites - Detroit - Madison Heights

Canceled last minute and booking.com never gave me a refund

Staff was very friendly but there was pee in the room on the rug, the room was huge but had FLEAS. Should be a necessary part to bringing pets, they should be required to have preventative treatment. Staff even offered to help find another hotel when I checked out immediately

Our stay was cancelled the day of, completely ruining our experience. Stay with someone who doesn't randomly cancel.

It’s location , pleasant worker

No ice machine

The property cancelled my reservation the day of the reservation and had no regard for where I needed to stay and the fact I made reservation 3 weeks ago.

The room was dirty when i moved in and i requested it to be cleaned the next day. It was not. There was menstral blood on the toilet lid, toenail clippings on the toilet, boogers on the shower wall, hair in the shower drain, and dirty socks under the chair. None of it was addressed. The there were no other rooms available apparently. No make right was offered. They were dicks

Called by hotel at 11 AM to tell me no room available. Was on the road to destination. They moved us to a different Extended Stay in another city. The staff there was friendly and helpful. I received my money back as the new hotel was run down. We moved to another hotel nearby.