Shilo Inn Suites Hotel - Bend

It was amazing except for the hot water issue, but they let me check out late so that was badass! I grew up in Bend, 37 years, im so thankful the shilo is still what it is! Crystal the front desk girl was hella friendly and i could tell she felt bad about the hot water thing.

Needs alot of updates. There was a trail of ants next to the hot tub.

I was given an up grade to a room along the river. There is plenty of property to walk around and finish my four miles for today. Office staff was very friendly.

The room was spacious. The wash station was separate from the toilet/tub/shower area. We tried to contact the front desk from 7:00 p.m. to 7:30 p.m. No one was answering the phone so I used my cell phone to call. They answered. They were friendly. I asked that the laundry outside of our entry door be picked up. It had been there since we started to move our things into the room. I am handicapped. I have been recovering from surgery since November of 2024. We had to use a small flight of stairs from the small parking lot to get into our room [which was difficult to find at first]. We requested something else; I forget what. The laundry was still outside at midnight. We never had our other request fulfilled. When we checked out, we let the staff, who were friendly, know of our concerns. Bend is a nice location with many options to stay at. We suggest you avoid this Shilo and choose another hotel. We won't be using this Shilo again!

We arrived in town about 8 PM and there was no front desk person. One gal had been working in the office since early morning because other people didn’t show up to work. And there seemed to have been some drama going on with some guests.

The rug in the room was filthy. The bathroom sink took a long, long time to drain. The faucet in the bathroom sink was very difficult to turn on you had to pull very hard to get decent stream of wate10. Had to let the shower water run for about 10 min. before it got hot. We had reservations for 2 nights but didn’t stay the second night, found a different hotel.

You could tell they were under staffed. The young woman who was working was fantastic, but you could tell she was overwhelmed. They were no cups in the room, and when they were brought to us, I was suprised to see that she was the one bringing them to us. I would definitely stay again, but with keeping this in mind.

Staff at front desk seemed out of sorts- possibly under the influence. Rooms were dirty, linens dirty. Multiple people checked out upon seeing the space. The pictures did not show the depth of the dilapidated facilities.

Staff said she did an upgrade; I would have hated to see what the original room would have looked like. Not one coffee cup in the room. I did arrive early, quite the attitude. Hotel had hardly any guests. Good thing I got the so called upgrade, they were still cleaning rooms after 5pm.

I was excited about the oversized jetted tub as I'm 32 weeks pregnant, and the Indian restaurant. Unfortunately had to check out early due to my neighbor being concerned for my health since I'm pregnant her room had a gas leak. Mind you I was never made aware of this, now I know why I couldn't use the fireplace. T