Shilo Inn Suites Hotel - Bend

Easy and friendly check in process, friendly staff, clean room, quiet location.

Really nice location on the river, and a terrific breakfast place across the road, McKays. Hotel itself was in good shape, but never saw a maid. Room had a hand towel, washcloth and one bath towel. When I went to the desk the clerk apologized and said "Here is what I have", which was a bath towel and a couple pool towels. Next day maid never came to replenish towels. Table lamp between beds was not working. AC fan rattled. I get the impression owners arent staffing or putting money into upkeep. Sprinklers ran all night, many broken or spraying onto lot. Shame because a really nice property. Clerk on checking said, "I haven't had a chance to check your room, but if any problems let me know". Nice but not inspiring. Booked for an event in Redmond, so with event pricing was $500+ for two nights and hotel along with others in town all booked up.

Rooms were huge! There were several in our group so we looked at everyones room All rooms were huge so good value for price and space . Fans in bathroom noisy. Could hear street noise as well. Outside pool closed. Indoor pool poorly ventilated . 90 degree weather - felt like a sauna . Kids enjoyed it though . Older hotel but value there baxed om size and Floorplans of room. No maid service or changing of linens .

I booked a queen riverview and got a double double. The tub was cleaner after we took showers, there was dirt all around the edge of the tub. The freezer had ice build up and the rest of the fridge was dirty. The food we put in the fridge froze. The outside light was very poor and there were a lot of outside lights that were out. When we dead bolted our door the key card still opened it. That made us feel like anyone could come into the room. The outdoor pool was closed in July. It really needs to be updated. The staff was friendly.

This was absolutely the worst hotel I have ever stayed at. I am used to staying at low budget hotels, so I dont have super high expectations as far being updated with a bunch of snazzy features. However, this hotel should be shut down. There was mold on the bath tub, carpets were dusgusting, there is a light inside the actual shower itself that was super rusty and dripping cold water on my head while I was showering. There was a nasty hole in the wall where the carpet meets the wall right next to the bed. The lamp shades were cracked and dented and just beat up and nasty looking. After being at a festival for 12 hours in the hot sun, I was so looking forward to getting to the room and taking a shower. We checked into the room at 1 am, went to the room, no towels anywhere. My husband then walked back to the office as the phone in the room wasnt even plugged into the wall, only to be told they were out of towels and could we wait until tomorrow. My husband expressed his unhappiness with this and was handed a stack of floor mat towels for us to use. I awoke to a nice big beetle ceawlingnon the nightstand. WHAT A NIGHTMARE. I was also looking forward to using the pools and hot tub before we checked out but after seeing the condition of the room, we decided to pass. The fact that I paid $170 for this room is insane and we, of course, will never be back.

A hotel that hasn't been updated since 1970. Multiple stains on the carpet throughout the room, at least 3 spiders - one was in the bed, and the fridge, microwave and tv worked but were also very old. The room door didn't seal properly - light was shining through from outside. Jets in the hottub didn't work. Pool was cold and there was only one exercise bike and a small cable machine in the exercise room - which also smelled bad. Most of the ice machines didnt work or at least didnt work well. It was a hotel that you know you're only staying at for a night, it was cheap-ish and you'll be gone in the morning.

The hotel is in need of updating. The clerk was friendly but in my opinion not dressed appropriately to be the first person you meet and a representation of the business. She was friendly. It is not a well lighted parking lot. There are blind spots for people to be lurking to cause harm. I would not choose to stay again

My wife got 2nd degree burns from the water in the room. It was well over 170 degrees. I notified the staff and asked for a refund. The manager now won't return any phone calls. It's time for lawyers.

When we checked in, there were multiple people that got to their rooms and found them still dirty. One person was given three separate rooms and they were all still dirty. The place is old and dingy. Definitely don’t stay here.

The front desk gal didn’t activate the key properly, so we had to go back and get a new key. There was a brown recluse in the shower, then spiders coming from the ceiling in the morning. The lights in the bedroom area didn’t work. The drawers had trash in them. Generally outdated facility. Don’t waste your money.