Shilo Inn Suites Hotel - Bend

The room was spacious. We arrived and there were no towels and only a 1/2 a roll of toilet paper. We went back to the front desk and asked for towels and were told they were out except for a couple floor towels. We took those for hand towels and they said there will be more in the morning. In the morning, we called and they said they had more towels, but we had to come and get them because of staffing. The toilet and shower had black mold and the toilet seat was broken. Overall, the room could be cleaner and better stocked, but served its purpose.

Not one thing!

I didn't like bed, the pullout, the chair, the ironing board, the phone, the no soap, the no shampoo, the no conditioner, the no sheets, the no extra pillows, and no extra blanket for the pull out, the garbage in the pull out, the pool, and the staff.

This place is trashed. Dirty, not vacuumed, carpet stains, drywall roof leaked water ( potential mold), no coffee cups, 1 towel for a king room. Perfect location, but zero maintenance or upgrades in 25 plus years. Hemstreet should be ashamed of himself. Shilo Bend Oregon is not at all what it is advertised and should be avoided. Do not take your kids there as the floors are disgusting.

The room was very dirty. Inside the cabinets/ drawers had dead spiders, floors looked like they hadn’t been vacuumed in a while.

The room was filthy. Carpets stained all over. Mattress stained. Shower dirty. Cobwebs, bugs and spiders. Left, requested a refund, did not stay.

The staff at Shilo Inn was amazing, that being said there were a few issues with our stay, no toilet paper or any paper products. These were supplied when we called for them but it seemed due to short staffing we were required to go to the front desk for everything, we never did get coffee cups. The ice machine wasn't working and we had to go to the next building, after getting a separate key since ours wasn't working in the other building. The pool outside our room was closed and the one that was opened the hot tub jets didn't work and the tile and concrete was broken and loose pieces around the pool and hot tub. Our toilet ran the entire weekend, while the room seemed clean (except for the giant stain on one of the box springs) it was dated. The last night our key stopped working, we had to go to the front desk multiple times to get it worked out. The maintenance guy was missing however the front desk clerk finally got us. Again I will say the staff that I encountered were wonderful and really tried their best to help us and fix any problems. With some updates, repairs and a few more staff this would be a great place to stay, currently though the quality does not match the rate charged. I would try again there in the future if they confirm some updates.

This hotel has so much potential it’s right up against the Deschutes river with beautiful trees and a very open layout plus the staff were incredibly nice and helpful. However, the room was one of the worst rooms I have ever stayed in all the furniture had what looked to be blood stains on them (I don’t mean one little stain, I mean a lot) and the upholstery was completely falling apart. I debated on going across the street to buy my own linens just to be on the safe side. I understand it cost a lot to remodel a hotel but this one look like it hadn’t been touched since the 80s. The kitchenette was awesome, but super ran down I thought about not even using the fridge for drinks. On top of that the first night we were there we went out for dinner and when we came back, there were about seven police officers in the parking lot at someone’s room. I understand things happen and it may be just a one off occurrence, but it did happen.

I usually love this location, but the facilities are in need of renovation and deeep cleaning. Also, the staff weren’t very friendly. It worked for what we needed.

So when we first checked in, we checked in around 1:30. In the afternoon on a Friday we noticed that the bathroom was filthy the toilet. The tub there was mold. There was hair. It wasn't vacuumed. There was no cups in the room so we asked for the room to be cleaned cuz we're going to the festival and we'd be back that night. When we got back nothing had been done and then I was talking to one of the guys. He was very very rude and he hung up on me so then they switched us to a different room and when we got to that room the toilet was still dirty. The garbage was full. The room had not been vacuumed and it was just gross. I will never stay there again and the staff was rude. The guy the lady the next day I think she was the manager. She was very sweet and nice but I will never stay there again!!

First room had a broken A/C and was not clean. We picked up the phone to try to call reception and there was a wadded up receipt under the handset. It also had towels with someone else’s hair all over them Second room had a working A/C but and a moldy shower liner and a missing coffee machine and garbage cans. The indoor pool area was open but steam room was out of order and the hot tub badly needs to be resurfaced. The sauna has a broken light and a broken knob that prevents you from adjusting the temperature. The fitness center is NOT as advertised. It had one horizontal bike and one cable machine. It is clear that when this motel was designed it had great bones and details but it has NOT been well maintained. It is run down and honestly disgusting. It is FAR overpriced and not worth the money.