Serenity Hotel Boutique by Alsol

The people were super friendly and helpful., rooms were clean and adequate but a small refrigerator and a coffee pot in room would have been amazing. Also, the property would benefit from having an ice machine available to guests.

I liked that the property was somewhat away from the noisy tourist areas but close enough to easily walk to the tourist areas when we wanted to. The beach was a short walk away as were several restaurants. A grocery store was a short walk (two blocks) away also. The room was very nice. The only drawback was that soundproofing between rooms was non existent. Our neighbours were quiet for the most part thank goodness but there were occasions when things got too noisy and patience was required.

Serenity was the perfect base for our exploration of Playa del Carmen. It was an easy walk to anywhere we went. Being off the main boulevard it’s quiet at night. The staff were very friendly and made us feel welcome. Personally I found the mid-century modern design style quite appealing, but appreciated the upgrades in the kitchen. I would recommend this spot for an extended stay.

I loved the stay nothing bad to say

The property itself is good, good location just one block behind the 5th Ave, has a lot of eateries, restaurants, a 24 hours convenient store just on the corner, beaches are just 5-8 mins walk. Room is spacious and clean, however the water pressure a bit of low.Hard to get a good shower but that just me. Breakfast was…rather painful, service was very slow, most of time we were the only one there but it took forever to get attention. We actually have to clean our own table in order to have a clean place to sit down. Coffee/tea taste awful,and some food were cold, we had to send them back few times. Overall this stay was ok, hotel itself has potential to be better, but I think a good training on the staff won’t hurt.

Rooftop pool and deck. Breakfat. Staff was great

great location to get to know playa del carmen - very close to local places to eat and beach area that is not dominated by the big seafront party hotels. it’s about 1 mile from the bus station. service is great from most staff, just avoid the bar at the rooftop pool. the comp breakfast was lovely, just be sure to ask for all the options before ordering. pancakes, eggs, frijoles, orange juice were our faves!

It was very centrally located to everything that we needed.

Property was located next to supermarket, rest. Shopping. Good location for a long stay

Serenity Boutique Hotel was a 5 star experience across the board. Large beautiful rooms and excellent service the entire stay. We will be back