Norwood Inn & Suites by BlissPoint Post Rd Indianapolis

I could not get them to answer and I did not get my room

While the staff seemed good enough, they have roaches. Like bad.

Front Desk very kind, room was super nice! 4th floor 😍

The rooms were not what we booked online and they just said we don’t have those rooms. There was stains on the floors and bugs in the rooms.

This place was disgusting! There were bugs in the bathroom that scatter when the light comes on. There was no vent cover in the bathroom just a dusty hole in the wall. The toilet struggled to flush every time. The sink was clogged and backed up with every use. There were no blankets, the carpet was sticky. The whole place smelled of urine and stale smoke. There were the same people 2 days in a row just hanging out in thr lobby. Pot holea just waiting ro swallow your car. Only enough towels for 1 person. Oh and some hair tie left from the previous guest's.

Unknown bodily fluids on the floor and gross bathroom! Doesn’t sound like customer safety matters with this hotel or to hotels.com as they are still gonna allow you to book this and risk your safety!

Didn’t like the fact that signs all over say 100% no smoking campus, however our room smelled HEAVY of cigarettes. In the room, hallway and on the elevator too.

I would give zero stars if I could. My stay at the Norwood Inn in Indianapolis was an absolute nightmare. The moment I walked into the room, I was hit with a musty smell—and to make matters worse, within minutes I saw a roach crawling across the nightstand. I killed it and tried to brush it off, but then I saw two more near the bathroom. Completely unacceptable. I went to the front desk to request a new room or at least have someone address the problem. The staff was incredibly dismissive and rude. The person at the desk barely looked up and acted like I was inconveniencing them by reporting the issue. No apology, no urgency, just a shrug and, “We can’t do anything tonight.” I ended up leaving and booking a room elsewhere because there was no way I was sleeping in that place. The lack of cleanliness and the terrible customer service made this one of the worst hotel experiences I’ve ever had. Spend your money elsewhere—this place is filthy, and the staff clearly doesn’t care.

They do not care about any issues i have brought to there attention! There response was "you might as well check out then" They don't know what there doing or how to run a hotel might as well be a motel at this point with the dripping ceilings, holes in the wall, trash all over the hallways, roaches in the rooms and hallways

Nothing against the person who work the day on the hotel. But this person make it so difficult to have my service dog in there and wanted to charge $30 like she was a regular pet. I felt discriminate with my service dog and I had to call Expedia to help me to sort it out the situation other wise, I was going to get charge extra $30 and it would not even be worth the deal from Expedia. I was also charge $50 deposit that it supposed to get back in my card after 3-5 business days. I haven't seen the return back but I'll give them 2 more days. In case this hotel won't give me my money back, they are just going to be in my horrible list that never come back to this place ever and I don't recommend this place if you are a person who is allergic to dust or have bad allergies cause the heat/ac machine smells like mold.