Kalamazoo Hotel

Nothing

Rooms were disgusting. Evelyn and Velora are terrible employees. Evelyn is the GM and she changes room rates for certain customers. Velora lives in the hotel with her 3 kids. The rooms are falling apart even though they are going through a “renovation”. There are no housekeepers so they don’t clean the rooms. They do not wash sheets at all. Housekeeping have found needles in the beds. Any guest can get a master key depending on who is at the front desk at the time. Do not waste your money. The Red Roof next door to the hotel would be a safer option for your kids.

nothing.

The hotel room was filthy, the toilet was running and rust stained. There was no soap in the room, there was no drain plug in the sink. I'm fairy positive there was a large poop smear on the carpet in the center of the main room. The TV did not work. It was truly the most terrible stay I have ever had.

Woman at front counter refused to let me use bathroom and I've been door dashing for 14 hours

Front desk workers

Everything else

Velora is one of the nicest people they have. Her energy is top-tier. Whenever you have a problem with the hotel experience, she will help you; the GM there is also very nice and kind to me.

The staff here is EXTREMELY friendly and personable, I travel for work so I have been staying a week at a time. They are willing to go above and beyond and be very accommodating.