Country Inn & Suites by Radisson, Birch Run-Frankenmuth, MI

Carpets in fal

Rooms are very dated and rugs in hallway are dirty , our room we were in had no hot water in the bathroom sink , the bed was uncomfortable We got moved to a new room which was better but the Lock in the main door was not working just the door latch that prevents the door from opening from the outside was working The lady that moved us to a new room was very nice

Sheet were not clean. Hot tub was dirty and water didn't drain all the way from people who stayed before. Usually the name associated with the hotel is on the better side so I felt duped.

Do not stay here. There was a smell of natural gas as we entered the building, and it was also present in the lobby. The front desk staff was friendly and check-in was easy, but that's the only positive thing I could say about the place. Our room had a horrible musty smell. Nothing matched, which gave the room a totally unkempt look. The bathroom door had been randomly painted purple for some reason. We had decided we would be okay, it was only one night of our lives, but then my daughter-in-law turned down the bed and was lying down when she jumped up, having seen a bug out of the corner of her eye. It was a bedbug, and he had friends. We spotted two grown bugs and a nymph before quickly grabbing our belongings, which had thankfully not been on the bed or floor, and left the room. We were given a refund immediately, but then had to spend an hour trying to locate and drive to another hotel as all of the ones in the area were full. Horrible experience.

Filthy conditions. Dirt everywhere. Stained furniture Loud door. Broken bed. Chocolate on bedspread. Sheets inside out. Did not fit. No offer of compensation. Just said all our furniture is stained.

On our recent stay we were visiting from Ontario Canada. It was an ideal location to visit Frankenmuth and had nearby amenities. The hotel is needing some upgrades - the hot tub was lukewarm at best and even though we told the front desk the staff couldn't do anything about it. The second day we tried again but still lukewarm. For us that was a big disappointment 😉 we also had hoped for more space to congregate as we had 4 in our party but not enough space 'hang out' to chat and sit around. The hotel is fairly dated but is kept clean.

The whole place smells bad, I got a jacuzzi room and it was dirty and gross it was badly patched no extra towels no bubble bath. the room smelled really bad there was exposed drywall patches the paint is unfinished and looks horrible

Couldn’t control the heat in both areas of the room. It was either too hot or too cold. Pillows were very lumpy Pull out bed mattress was very uncomfortable Curtains didn’t filter out the outside light at night time from the street lights Desk chair has seen better days -material scratched up and pulled apart. Pull out sofa cushions ripped and torn.

Pool and hot tub was cold, curtains torn, no toilet paper in bathroom, carpet filthy, charged 2 rooms to my card instead of one to my daughters room and the girl didn’t know how to fix it. The only friendly and knowledgeable person working there is Tom

Service room every 3 days. Inly did partial cleaning when asked to service the room. Furnishings, electronics, carpet, cabinetry quite dated. Only local channels on tv. The "suite" had mismatched furnishings squeezed in to fit small space. AC/heater was falling out of encasement. Installed carpet base was partially updates with 70's carpet still instaed as well. Bathroom cabinet separated from wall. Common areas quite outdated and dirty.