Shangri-La Qingdao

All staff very polite and always willing to help. Room nice and clean and spacious. Breakfast had an amazing selection with so many different choices.

We're a family with severe food allergies (gluten, which is nearly impossible to avoid in China). We had put off traveling for many years because of food safety logistics, but had to return to Qingdao, my hometown, on a family matter. Kenta, Arthur, and the hotel staff went far above and beyond to accommodate us. We had a completely safe experience, and they even gave us an upgrade to a nicer suite with a fridge-- when that broke, they replaced it overnight with a DIFFERENT fridge. The allergen-free food was astonishingly good, and Arthur took the time to convert many dishes I haven't been able to eat for 20 years so I could have them like when I was a child. It was honestly so touching I cried. Our 4 yo and 7 yo were also completely obsessed with Cafe Yum, and would beg for us to go back constantly. A few weeks later, my mother returned also on a difficult family matter, and they also went above and beyond for her. She was so surprised that everyone knew her name and could help her find safe foods as well. I've seen reviews that the rooms are dated, and was initially concerned because we also have environmental allergies and often react to old hotels, especially in damp cities like Qingdao. However, everything we saw was pristine, welcoming, and luxurious. I don't care about decor modernity, but I do care about cleanliness and comfort, and it was wonderful :) Tip: Totally pay extra for the kids room setup. I did it on a whim and it was SO WORTH IT, the kids were just so delighted finding a million little animals and toys for them.

The location is perfect, close to the sea. Room are very luxious and nice sea vieuw. Rooms are very clean and no noice. Real value for money. Very nice gym with big swimming pool and saune. The service is perfect on all department. I stayed at Horizon lounge. Mr. Kenda and Mrs Tina are very professional and know what the guest wanted

Wonderful experience at Shangri-La Qingdao. The customer service team was consistently professional and welcoming, making our stay truly memorable. Special thanks to Kenta Goto for his exceptional support—his clarity, thoughtfulness, and proactive care stood out. The hotel’s convenient location, spotless facilities, and high-quality amenities added to the comfort. We also appreciated the warm hospitality, including the welcoming fruits and drinks. Highly recommended for anyone seeking top-tier service and a relaxing stay.

Hotel was amazing from start to finish. Staff so friendly and helpful. Location is great right in the center of city, plenty of shops and restaurants on your doorstep. Food very good at breakfast

Excellent hotel, nice large rooms, with probably the largest bed I have ever slept in. Huge buffet breakfast and evening meals. If you want a seafood extravaganza, this is the place for you. The hardest part is choosing what to eat. All for a very reasonable price, so much choice. Beer and soft drinks included. The only negative for me was that I was unable to find a gin and tonic at the hotel. Taxis are surprisingly cheap. 70 minute rides for only 200 yuan. Recommend visiting the waterfront for the light shows in the evening. And a 10 yuan taxi ride to Fifty-Two Bar. Excellent views and atmosphere.

Clean, staff don’t speak English but they use translators that actually work . Overall the hotel is very comfortable and luxury.

My family had a lovely stay in Shangri La Qingdao. Everything was perfect, from location next to May Fourth Square station and a mega shopping mall MixC, very clean room to excellent customer service (special mention to York who helped us with check-in and Mr Yan who cleaned our room). I would certainly stay here again in my next visit to Qingdao.

We had a wonderful stay at Shangri La Qingdao in Aug 2025, thanks to the hospitality shown to us by the Valley Wing Manager Mr. Kento Goto and his team. We had a birthday celebration; the flowers we ordered were already arranged in our room when we arrived. We were also surprised by the room decoration, and also dinner table decoration for us at Shang Palace where we had our birthday dinner. The dinner was delicious and the service impeccable; thanks to the Shang Palace team. We were also presented with longevity noodle and a birthday cake. Private tours for us were also arranged efficiently. I noticed Mr. Goto was often around the lounge area and reception; his presence was inspiring, and I think ensured by example the high standard of Shangri La service was maintained. We were rather upset when we arrived at the hotel, as Cathay Pacific Airlines lost one of our luggages. Mr. Goto took care of the delivery the following day. His thoughtful service throughout salvaged our trip to Qingdao, and made it a memorable one. Mr. Hardy Cui’s assistance and at check out also made our stay end on such a pleasant note. We look forward to return and stay at Shangri La Qingdao again.

Every time I come to Qingdao, I feel like I'm staying at home. The home I'm talking about is the Shangri-La Hotel. The manager and staff are all lovely. Even though some of them don't speak English very well, I can still feel their hard work. Thank you for making my stay so warm and comfortable. Thank you so much