Ports of Call Resort

Sandy at the front desk was awesome she made the visit the best.

N/A

The room i stayed in was on the 3rd floor it was very spacious clean and smelled fresh the bed was king size and very comfortable the bathroom was spacious with hot and cold water the A/C worked the TV was a plus great for couples

My honest opinion- What we liked -Great location, the hotel was refurbished to respectable conditions, workers are often moping the grounds, water and coffee available all day, cleaning ladies are nice . What we did not like - Some of the workers are not welcoming - front desk ladies are not friendly- (the young man working the front desk was super friendly, says hi when you walk by and smiles-perfect ! )The bar man -he ignores everyone. Breakfast is basic .Room conditions -stuff is broken and wont get fixed until you tell them. Overall a decent hotel at best ,staff need to be trained on providing friendly and warm service . Upgrade your service and your hotel in my opinion gets another half star . I probably would not stay again-sorry . (2.5 Stars is my rating )

The room was spotless with fabulous beds and linens. Staff was very friendly and helpful. We loved wandering through the little shopping and dining area. The pool and outdoor playground was small and slightly run down.

I stayed at Ports of Call Resort in Turks and Caicos from April 30, 2026 to May 4, 2026 for what was supposed to be a meaningful birthday trip. Unfortunately, my experience was deeply disappointing and included serious safety and service concerns. On May 1, while I was actively in the shower, the shower head detached and fell. I reported it to the front desk, and maintenance did respond quickly, which I appreciated. However, the following night, around 2:00 a.m., we were awakened to our room extremely hot and significantly flooded with very hot water. The in-room phone was not working, so I had to contact the front desk from my cell phone. Water was actively leaking from the ceiling and through/near a light fixture (photo attached), which was not only disruptive but also a serious safety concern. We waited approximately 45 minutes to an hour at 2am in the morning before being relocated to another room. Because water was actively flooding the room, we were unable to gather our belongings at that time. When we returned around 6:00 a.m., the room was hot, fogged over, had condensation on the ceiling, and some of our personal belongings were damp. This also happened on my birthday, and we had an early morning excursion that could not be refunded. After being moved, the second room had little to no water pressure, and we were later told water service would likely not be restored until later that evening. I contacted the resort directly before posting publicly because I wanted to give them the opportunity to address the matter appropriately. Their resolution was an offer of two future nights, with an expiration date of two years, but it required a signed agreement that included not posting a review. There was no consideration of the impact that this issue (and lack of appropriate follow up) affected my birthday celebration and the overall experience for my guests. I declined the offer because no actual refund was provided, and I did not feel that future nights with those conditions adequately addressed the seriousness of what occurred. I am giving two stars because some staff members were responsive in the moment, but overall, this experience was not handled with the level of urgency, accountability, or customer care I would expect from a resort. Future guests should be aware that some negative experiences may not appear online if guests accept compensation that requires them not to post about what happened. Based on my experience, I would not recommend Ports of Call Resort if you are looking for a reliable, well-managed stay or a property that takes serious guest disruptions and safety concerns seriously.

La ubicación estaba cerca de todo en la mejor playa y zona en Grace Bay sin duda Estábamos en una villa de 3 dormitorios alejados del ruido Muy amplio nuestro espacio y tenía una galería donde pudimos disfrutar nuestra estadía

Es un hotel que le falta mantenimiento general y servicio de limpieza Estuvimos 6 noches y solo fueron a limpiar en 1 oportunidad La Villa necesita actualización todo muy antiguo y con poca limpieza general El personal del desk algunos muy poco amables y colaboradores

Location and facilities

Room had a toilet that leaked and a shower with no pressure. Reported to staff but in 3 days no one came to look at it. Room also consistently smelt damp.

Nice resort, breakfast could be changed up a little more, the girl at the front desk, Shameka was amazing, the bartender Cortez was excellent. Nice walkable area to the beach, shops and restaurants. The beach was the most beautiful I have ever seen. The hotel provided beach chairs and umbrellas. Whenever we had an issue, someone corrected the problem immediately, ie needed more wash cloths, had internet issue, and shower not spraying hard enough. Someone was up within minutes to correct the problem. The staff here is terrific. Great place to stay. I would definitely return to this resort!!!