Residency Hotels Astor Metropole

One and a half hours to check in at midnight. Hotel notified

I would not rate this a 4 star but rather a 3 star hotel. Impressive front entrance but hotel is old. Location to city is good. TV channels is limited and wifi is weak. Suit someone who just go out for the day and return at night just to sleep. Reception staff not the friendliest. Did not have hot water on my last day which I reported to the manager.

Clean and tidy

For the price i was very dissapointed with the service. Room was outdated but comfortable.I was away from my room from 7am - 5pm n the room had not been serviced. The cleaners did arrive after i got back which was inconvenient. They changed towels only and left behind terrible BO. The restaurant n bar were both closed n have been since covid and wasnt informed. Wouldnt stay again.

Actually I expected better. Overall I did not like anything, many broken promises (pool not working, just one lift, the internet signal intermittent). Very low value for money

No parking for guests anywhere close by. There was no towels in the room and they only had one to give us which they made us walk down to reception to pick up. The beds and pillows were extremely hard and uncomfortable and the power points were hanging out of the walls. This hotel needs a serious update considering the price is still as high as other hotels.

Nice room in a good location. Friendly staff.

No hot water. Cracked shower recess.

Bed was worn out, springs can be felt. Not comfortable at all. Water pressure in shower very poor. Only one small elevator available and was very slow causing lots of waiting for a lift.

Average