Extended Stay America Select Suites - Phoenix - Scottsdale - North

Called at 7pm, stated I would be a late check in due to traffic/travel. They told me to call on the phone outside the office. I got there rough 11:50pm..they advised me they couldn't check me in until after 2am because of the night aduit process. So they made me sit in my truck until 2am woth no bathroom, already sleep deprive. At the this point I'm beyond pissed. I've worked all sorts of mid to high end hotel jobs and NEVER NOT ONCE weren't able to get someone checked in and we damn sure didn't deny them a bathroom. The night audit staffs attitude about the situation was absolutely unacceptable. She also told me she would not even try to get me a late check out or did ahe apologize for my situation. I had an absolutely all around terrible experience. Room was not clean, smelled like smoke, bathroomm sink was rusty. I will NEVER give this brand my business again. Especially for $205. Total rip off. Best Western or motel 6 has nicer rooms.

Piss poor system management prevents customers from checking in on late arrivals. The knight auditors attitude and demeanor was piss poor. The room was actually dirty and felt outdated. The room smelled like smoke.

The location was perfect. The ground-floor room was convenient. Room key worked fine.

No dishes or utensils. Flooring had gouges and was very dirty. Towels were old and stained. No shampoo. Felt like the owners were very greedy and wanted to provide the least amount of amenities and collect as much as possible.

location

It was not clean, had shabby furniture, cheap matress, no dishes or coffee maker in kitchenette. We had booked & paid for 9 days. We canceled when we saw the room, but still haven't received our refund.

If I could have given 0 stars for my stay I would have done so. This was one of the worst hotels I've ever experienced. The staff was rude, water was only luke warm and dripped all the time. The remote would not work the TV, I was locked out of my room a day early. I might add that im a cancer patient. We had trouble even getting clean towels. This hotel is disgusting to say the least. Not even a packet of salt in the room!!!!

Stayed for medical reasons. Spent minimal time in the room, but was satisfied overall. Served as a good landing pad to wash up and rest. Good accomodations. Good price. Staff was very friendly and helpful.

Some wear and tear in the restroom. Tub stopper leaked and required occasional refilling.