Homewood Suites by Hilton Philadelphia-Great Valley

it seemed very safe nothing out of the ordinary

I’ll say this hotel was lacking. Our room slept 4 people. We were given 2 towels for our stay & had to ask for more. I opted for the “full” kitchen which had one plate, 3 forks. We’ve stayed at Homewood Suites all over the country and this one was disappointing. Gym equipment was broken. Water tank wasn’t filled. Breakfast was mediocre, bland. Couch in room was ripped. No linens or pillows provided for pullout. The biggest issue was plumbing one full morning & well into the afternoon of our stay. No water from any faucets! Our family could not shower that morning, wash dishes, or brush teeth. Called front desk to hear it’ll be on in a couple hours. This place really needs some improvement.

Room was so worn out. Stuffing coming out of coach

Nothing

The management team is terrible

Loved the front desk workers very friendly and professional. The outside patio was lovely. Inside the room was spacious and clean.

The power outlet on bed rail didn't work. The TV remote was way to complicated to use. There was no phone cord for the phone.

For the price we paid, I wasn’t expecting to get something like this. There was no proper A/C just a fan in the living room and the wall unit they had didn’t even work. When we complained that the toilet wouldn’t flush, all they did was hand us a plunger. On top of that, the refrigerator wasn’t secured and moved every time we opened the door.

The staff was fantastic!

The staff is exceptional! Friendly and helpful especially manager Traci!