Extended Stay America Premier Suites Pittsburgh Cranberry To

Check in was bad, front desk clerk was very rude. Room smelled bad, had hair all over the bathroom floor, bathroom door wore a groove into the floor it was so hard to close, dogs whining in the room upstairs we could hear. Breakfast was black tar coffee, oatmeal packets and granola bars. Glad this was a single night stay on a road trip.

Lobby was neat and clean. Hotel advertised breakfast but was virtually non-existent (coffee, instant oatmeal with no bowls or silverware and a small muffin with snack bars). Our room had no Kleenex and ONE plastic cup. Sink light did not work (though they replaced tubes to remedy). My bed spread was oversized (king vs. double I believe).

A lot of things were missing at the property. To begin with there was no phone line to call the front desk and ask them for the missing towel, the missing cutlery and cookware for the kitchen, the door that won’t lock, the sheets that we are missing and many more! There was a receptionist, and when asked if we could talk to one, the response was rude and inhospitable. This truly sets bad expectations about the entire extended America chain. I’d highly recommend the corporate to look into such hotels that set bad standards and tamper with the brand image for good.

Every employee was very nice and helpful. One downside, breakfast fast was very disappointing. I don’t eat breakfast so really doesn’t matter.

Room was nice. Quick access to the turnpike. Wasn’t very clean.

We only stayed here for a couple of nights thankfully. The pool was closed forever. The breakfast was the saddest breakfast we’ve ever had. They had coffee, boiled eggs, oatmeal, and granola bars that was it. The stay wasn’t awful but it wasn’t good.

We really like the hotel for our stay. This was the second time in two months we stayed here. the only complaint was there were no washcloths and we needed warmer blankets on the bed. We loved having a suite and a couch and a table, full size microwave and refrigerator. Very good value.

The check in was very pleasant. The young man that greeted us was very friendly. The room was dirty. The sofa bed had crumbs and Cheerios in it when I opened it up. The shower had mold in the grout. It was gross. The grab and go breakfast was alright but the morning attendant was not very helpful and the organization of the help yourself was confusing. She yelled at my son for getting into the refrigerator. We had no idea it was off limits.

Thank you for providing good service and place to stay. Please implement strict non smoking policy. Had to request room change because 1st one was full of cigarette smoke.

Unfortunately, the pool has been closed! The person who stayed the room before us, smoked and you could smell that covered up by bleach. The staff were very nice and helpful. The room was pretty comfortable.