Hyatt Place Pittsburgh Airport - Robinson Mall

Close to shopping and restaurants

Upon check in we were put in a dirty room that still had garbage and food from previous stay, moved to another room that was dirty, ac messed up, food under sofa bed and in it. Housekeeping never took any trash out or put clean towels in till we asked for them ourselves, had to drive to a different hotel for pool, front desk guy rude as can be, never heard back from management.

Very large, spacious and well laid out rooms. Clean. Self service breakfast was included, plenty of hot and cold options, close to airport (no tolls).

Self service breakfast had great hours and included in the price of the room. Several different options (hot and cold breakfast) were included. Staff was great (they were always checking for cleanliness and ensuring there was enough food). The room was HUGE, and very well laid out (with large seating area, wet bar, desk) large bathroom area, plenty of room to lay out toiletries. Very happy with my stay.

The hotel is aging, the elevators looked worn, dimly lit, and very slow. The plumbing on 6th floor was slow to drain (the staff did write down that concern). Weak coffee (the in-room coffee was better than the coffee in restaurant) but the room size made up for it!!

The hotel was in dire need of renovation. My first room the air conditioner was leaking on the floor because the entire side room's carpet was soaking wet. The front desk told me that perhaps someone left the window open. (A lie, because the windows don't open!) My thoughts of the smell of mildew was then confirmed with the wet carpet situation. The second room floor was not wet, but the furniture and fixtures needed to be replaced as in the first room. It took about 10 minutes to get warm water that never was hot water in the shower. When I reported it, the front desk stated that others complained as well and have a nice day. I was very disappointed in Hyatt having it's name on this property.

The lady who checked us in was AMAZING, even went as far as listing restaurants, I really wish I got her name. The breakfast was great and more than expected.

The elevators were concerning and the bathroom had hair in the tub and on the floor.

Breakfast was typical of most. Good but nothing special. location was good.

We requested pool and/or jacuzzi when booking. Both not open.

The hotel has fallen into a state of disrepair and is in immediate need of improvements to bring it into what people expect from the Hyatt brand. At this point it is comparable to a Sleep Inn or Red Roof Inn. Not to pick on those brands but there is an expectation with those brands given their price point. In Hyatt’s situation there is usually a premium attached that is there due to the expectations of their guests.