Hyatt Place Chicago Schaumburg

The room and bed were great. We actually slept the first night the bed was so comfy. The breakfast was good also.

No laundry room and pool was closed

Location was ideal for proximity to shopping and the convention center. The breakfast was disappointing as many items were not replenished and/or not available. Rooms were clean and spacious but the toilet in our room was not working well from the start. It was difficult at times to find someone at the front desk (and the phone in room would not connect to front desk). Tried 2 different ice machines, which did not work.

We arrived and stood at the checkin in counter for a five minutes before helped. An employee working the bar had to yell for the employee working the front desk to come help myself and another lady that was before me to check in. She was in a room just talking to another lady and didn’t even realize how long we were standing there. The pool was closed for “maintenance” but the water was filled to the top and you could smell the chlorine from outside. Rumor is that this hotel closes their pool for “maintenance” every time the Gold Rush cheer competition is going on. When I booked back in October of 2025, there was nothing on the website saying the pool was closed for “maintenance.” If you’re going to close your pool for “maintenance” you should contact people and let them know because I would’ve changed to a different hotel that has a “working” pool. But instead, I had to deal with three extremely upset kids because that was of course what they were looking forward to. We didn’t get a sorry for the inconvenience, here’s some money off, here’s this or that, it was “It’s closed and deal with it.” Breakfast was ok. I had to help set it up Sunday morning because for some reason they weren’t ready. It was a decent breakfast but I don’t understand why you start breakfast at 7am on Sunday when people are up super early checking out. WiFi wasn’t the greatest and we could barely get things to load on our phones. Overall, the rooms were nice. Bathrooms are small. And oh yeah, NO POOL.

Great Customer Service. Hotel Manager showed great care and concern for a mix-up of our reservations. She handled great!!!! Housekeeping and Event staff was very helpful and responded immediately to any concerns or request that we may have had.

Very nice and smooth stay. Quick check in, cart available right away to bring things up. Comfortable beds and good water pressure. Like having the couch in the room. Breakfast was surprisingly good. Location right by everything we needed. Def would stay again.

Rooms and everything was clean. We chose not to stay with the rest of our party at another location because this one had a pool or so it showed on their website. Pool said down for maintenance so asked the front desk and they said it has been down for 3 years. Asked why it still advertised as one and was told they had taken it down. Still up I checked before writing this. Would have stayed with the rest of our party if we knew this prior.

Very clean and spacious. Nice reception area and breakfast area. The bed and room furnishings were nice. Bed was comfortable. Good water pressure.

I think the pool was under maintenance and not available for use. We weren’t going to use it anyway but families may have been disappointed if they weren’t informed.

Clean

We liked it all.