Hyatt Place Chicago Schaumburg

This is the worst hotel experience from an accounting / fiduciary perspective. This is the 2nd time within a 30-day time period that my company made prepaid in full reservation. At the front desk during check-in, the usual request for card to hold for incidentals during stay. The very next morning, my bank informed me that along with the hold, an additional separate charge 90+% of deposit held was charged to my account my the hotel. When addressing this with the front desk, she could not tell me why the charge it, but that she was reversing it. I had a firm discussion with her - basically asking why, but to no reasonable avail. A back-office male came out they were discussing the issue yet no one had the respect or professionalism to acknowledge what occurred. 3 nights later and 4th morning at early morning checkout- the front desk struggled to get a simple print out of my invoice - which now reflected a larger amount being charged to my card - which was on hold. She could not correct for me as night audit needed to be run and she did not have the authority to run. Of course, I have a car waiting to take me to the airport, and I, once again, am relegated to get this resolved post-stay. Word to any/all business travelers, this hotel is not a business traveler-friendly hotel.

Extremely regretful stay. Bad location.. no convenient transportation to city except uber which can be very expensive. Far from everything and if you rent car , parking and traffic will be also expensive. Very cold breakfast Even coffee super cold Ask for extra bath towels its like asking them for their kidney They need to fire housekeeping We had read other reviews how housekeeping doesnt clean or replace saying that there was do not disturb sign but guess what we didnt have that sign still didnt do any housekeeping No extra small face towels they expect u to use same towels daily without replacement The owner should close this hotel for not caring for customers.. absolute disgrace and shameful Stay away unless you like to be treated as homeless

It was a nice place to stay. The room had some wear and tear on it but it’s not brand new so expected. The one negative was that the thermostat would not let us go lower than 69 degrees so it made for a pretty warm night for sleeping. Breakfast was very good. Better than expected.

Good overall