Marston Farm Hotel

The views were outstanding. The staff were extremely friendly, especially a young man called Nathan. Breakfast was lovely, a wide variety for the kids as well.

The decor is a little dated needs a little TLC. And the cold tap in my room didn’t work.

Location

The rooms were old and worn. Curtains hanging off poles. Holes in wall. Was told not to use heater in room or it would trip the electric. No hot water

Pleasant staff and promptly served decent cooked breakfast

Lumpy mattress was not very comfortable

I have logged a complaint with booking.com and haven't heard back i did not stay in my room as it was awful and paid for another Hotel. i haven't heard back from Booking.com yet

the room was dirty and very cold

Beautiful grounds

Mattress far too hard !

Lovely countryside hotel with great service, comfortable room and great environment. We travelled for work in Sutton Coldfield which was a quick 15-20min drive.

Better if there were a telephone in the room to make calling reception easier.

The location was good and the young lady on reception was lovely

The room was so cold it felt damp and the in room heater didn’t work so they gave me a small plug in heater which was tiny. The bathroom was freezing with no heater. No TV remote and they couldn’t find one to replace it so no TV. The double bed was 2 pushed together but one was higher than the other so there was a shelf in the bed. Not a single plug by the bed. Next door had a shower and every time they flushed the loo both sounded like a kangol was being used to knock the wall down. They are being refurbished so I guess I was in a room that hadn’t been part of that yet.