Hotel Indigo San Antonio Riverwalk by IHG

We went to a concert at The Pearl and wanted to stay near by. Bar food was good and had drinks. Enjoyed the resident cat. Can you please put some nice blankets to make cat house nice.

Valet promised to have our car ready for us to go to the concert. We tipped him in advance then he left work early. Our car wasn't ready. Valet was packed and new Valet tells us that employee is known for leaving early doesn't provide any detail as to guests requests and splits leaving them a mess to deal with.

Friendly Staff

How far it was from certain places.

It has been 2 weeks since we checked out of this hotel, leaving our airpods on the nightstand on accident. We called first thing the next morning when it was discovered, and spoke with IHG's customer service. We were able to give them the exact current location of the AirPods, and assumed that either the employee who took them lived there or they had been sold already. We asked that they check their employee records for home addresses, and gave them a description of the male housekeeper that entered our room as we were leaving. Customer Service told us we would get a call back within 48 hours. We did not get a call back, so I re-submitted the complaint via their online system. Three days later I had still not received any response, so I called again. I was told they hotel had not responded and they had another 48 hours to respond. I received no response 48 hours later, so called again. IHG Customer Service told me the hotel would be fined $150 for not responding, and had another 48 hours to contact me. That time has now passed, so I called again. They tried again to contact the hotel, and were able to talk to the front desk who said nothing about our complaint was on their system. The front desk said the general manager had already left for the day (not even 5:00) and they I should call back tomorrow by 9 or 10 to talk to the general manager. I told IHG customer service I was frustrated with having to do all the proactive work to track this down, and asked to speak to a supervisor at IHG. She proceeded to tell me that there was nothing she could do and I had to talk to the manager directly at the hotel. I asked for the hotel manager's name, and she did not know it. I asked how she could not know who the manager was at one of their hotels, and she said they are independently owned and they have no control over them. Just wanted to warn others that staying at a IHG hotel does not mean you will get any help from them if you run into problems, and I definitely would not recommend Hotel Indigo on the Riverwalk.

The location and everything

Traffic

It was not the same as the photos on bookings portayed

Well kept and staff was friendly

Location and took forever to get fresh towels after asking for towels from front desk, phone in room didn’t work either

everything worked out really well… Our greeting from Sarai was warm and welcoming, and she even got us an early check-in. We were so tired we ordered room service and a gal named Alma could not have been nicer or more helpful. She delivered our food right to our door and tried to help us get the San Antonio Spurs game on the TV. It was so difficult. She had a maintenance guy come into our room and figure it out for us My brother lives 40 minutes outside of San Antonio. The next time we visit we will be staying at your hotel for two or three nights prior to our visit. Thanks so much Jeff and Michelle Capen.

everything was great/the room was excellent!

A nightmare from time we entered

Gave us different room than one we booked and said they didn’t have that room