Mercure London Heathrow Hotel

Good

Very good with reasonable price… except toilet flush need to wait about 5 mins before you can flush again

Kettle in room did not work, over bath shower and plug would not open to drain water, water leaked to bathroom floor, otherwise as required.

This is one of the worst hotels I have stayed in and certainly not 4*. Chosen for convenience to Terminal 2 for an early flight it is nowhere near the airport. There is no shuttle bus and the tube ststion advertised nearby doesn't exist. When I eventually arrived late in the evening I was assured at reception there was a regular bus service to the airport outside. In the morning I found out it didn't exist involving another expensive taxi journey. My wake up call failed to happen but fortunately I slept so uncomfortably I was awake anyway. The air conditioning didn't work and the window had been left open presumably to expel smells so the room was freezing. The bathroom was so tiny it was not possible to sit on the loo seat other than at anaekward angle and the shower so small the shower head could not be adjusted to the crntre of the cubicle so you had to bend your head to get any coverage. No minibar and empty fridge did not work and not even a free bottle of water in the room. To cap it all when I showed my Accor loyalty card to credit reward points they told me I would have to email them retrospectively! Nothing was too little trouble for them! Truly awful

It was nice and quiet I will definitely recommend this to my friends and people who I know thank you .

Least comfortable bed I’ve ever slept on. Didn’t get any sleep as mattress sagged making it super uncomfortable. Room wasn’t very clean

Good all round venue

The check in was very bad. Only one person. The breakfast tickets a hand broken paper with hand writing The hotel is like an ugly maze The rooms are old and dirty. The room carpet full of strange stains The toilet was not flushing The tab drain was plugged The hair dryer was not working The room had missing or burned lights The tv signal was freezing The room had only two tiny individual beds even when I asked for a 2 person bed and an individual bed The walls to reach the rooms were ugly I WANT A REFUND ! The worst hotel I stayed in 15 years traveling.

Close to Heathrow airport. I stay here every time I fly out of London.

,