Courtyard Detroit Brighton

It looks like they have done some updates but not enough. I wouldn’t stay here again. Too costly for what it was

My room smelled like piss.

Beds were made but it looked like someone had laid on them

We stay at a lot of Marriott properties and this one seemed to measure up at first. There had been severe storms through the area the night before so maybe that had something to do with it but the air in the hotel and especially our room just seemed damp. To the point that the towels, sheets, and carpet just didn’t feel dry. Everything was clean and what we normally would expect otherwise. The amenities offered were on par. We would give it another try.

Check-in was initially frustrating due to a lack of room availability, but Matthew handled the situation exceptionally and provided a level of customer service that was nothing less than mood altering. Kudos to your staff for having our room ready more quickly than initially estimated and for a pleasant stay.

Overall disappointed with this property. Usually the ratings on Expedia represent the hotels I stay at pretty accurately but this was an exception. Initially couldn’t shorten the dates I was staying due to my room selection not being available for change. When I checked in for the original dates, wasn’t even given the type of room I requested because “Marriott is allowed to overbook rooms”. Which is interesting because I wasn’t allowed to change the room type when trying to change my dates. Then during my stay I kept finding these bites all on my legs. Initially thought bed bugs and scoured the room for them. Didn’t find anything. On my check out day, found out that there were ants coming from a crack in the bathroom floor/wall and these were what was biting me. Had a big bruise and reaction to the one of the ant bites. Didn’t bother notifying hotel because at this point I was entirely over the experience and wanted no more interactions.

Check in was very easy. The staff at the front desk was amazing. This hotel was not worth, 270 a night. The bed was too hard. If you wanted breakfast you had to pay for it.

Mathew was great. A very hostile guest was trying to dispute something in front of us as we were trying to check in. He handled a very nasty person with professionalism and humility. He was very sweet. Great hotel, very clean.

Quiet, perfect for what we needed.