Courtyard by Marriott Florence

Highly recommended

Clean nice stuff

Very nice staff, very clean and quiet.

Na

This property was nicely kept my room was exceptionally clean and neat what one would expect from Marriott.

Clean room , modern feel . Would definitely stay here again.

It was very convenient for what we were in town for. The bathrooms were not the cleanness, but not too bad.

It was Nice and it helped a lot because everything was in walking distance so didn't have to drive as much but thanks again it's worth the stay again with the help of great staff 💯

Clean comfortable

Single worst hotel experience of my life. Arrived tired at apx. 9 after a long drive, told hotel was "overbooked" and my reservation was gone - no room for me. Bonus - the hotel would not reimburse me or offer any compensation whatsoever. I made reservation and prepaid several weeks prior - I asked how it was that my property - the room I already paid for - was taken and given to someone else. I was told there were "priorities" and third-party reservations werent a priority. I waited and watched as three people arriving after me were greeted and given rooms. I asked the clerk and she told me maybe they were Marriott points members. I told her I was a member but made my booking through Orbitz since it was cheaper and easier. Inexplicably she said she had a room that needed to be cleaned but I could have it. I looked - large puddle on the floor that had soaked the carpet, the cabinet door was torn off the microwave, none of the floor/desk lamps worked, someone had already taken a shower in the room and the beds were dirty. Given I am 65 years old and was tired, I agreed. She then said I would need to pay for this wreck of a "room". I left. 4 more hours of driving tired. Note- during this ordeal several guests came to complain about dirty rooms. This place gives Courtyard a bad name. Suggest management reshuffle. Note also - clerk was very nice and courteous, just passing along what the manager told her over the phone.