Brandon Hall Hotel and Spa

Arrived to find hotel had gone into liquidation and could not let me stay

The Hotel is closed. Arrived to find barracades and security guards to be told the hotel is no longer operating. Would have been nice to know! Not good as a person travelling alone for work when arriving at 7.30 at night!

Swimming pool and gym closed. Room a little tired and needing a refresh.

Swimming pool and gym closed. Room a little tired and needing a refresh.

Several circumstances outside of staff control but very friendly and apologetic

Disappointed this time. The room was a little tired and needed decorating The bathroom was clean, but I wouldn't say spotless. No coat hangers in the wardrobe, and no iron (although there was an ironing board). Swimming pool and gym were out of action due to being refurbished. This was also the case when I stopped here last month. Location is good, and the pub around the corner is excellent for food and drinks. This is just as well, as they dont offer Bitter in their own bar, and the restaurant is rather expensive.

Not as advertised, pool and sauna was closed for duration of my stay, mould on ceiling in shower, no handsoap, no little biscuits in room, missing pillow in room. Just not attention to basic details

Very disappointed as i booked this hotel with a view to using the pool. when i arrived at the hotel there was a sign on the reception desk stating that the pool was closed for maintenance. I asked how long it had been planned, but they chose not to answer or simply did not know. Details like this should be flagged up on the Expedia site by the hotel as if i had known I would have booked a different hotel. As a result i will not now consider this hotel in the future.

An average hotel

Turned up to be told no leisure facilities available and the hotel is closing fully on 15.11.24 Questioned this and was told a new buyer was taking over but closing fully for a mini refurb Why was Expedia unaware of this?? I booked hotel specifically for a special birthday treat and to use the pool and sauna facilities so was extremely dissapointed that were were unable to do so. The hotel looked a bit sparse with lots of fixtures and fittings la king or removed, our room although clean was tired and needed a lick of paint and some mastic in the bathroom On a plus note, the staff were all friendly and helpful despite the fact they will possibly have no jobs next week and the restaurant food and service was excellent. Such a shame it’s closing its doors - hopefully not forever