Sunday Box Hill Burford Bridge Hotel

Pleasant setting, comfortable bed and heated outdoor pool.

Food and drink a little on the pricey side.

I requested a room with a balcony, however on arrival when I asked about the balcony, the receptionist said unfortunately we don’t have any balcony rooms available. Why take my money and not let me know that when I booked, it’s such a shame as it’s a lovely hotel with very friendly staff.

Not having a balcony, even though I requested one when I booked.

Pool fantastic. Lovely room but no soundproofing so if hotel was busy would be v noisy

No soundproofing

The hotel had changed hands recently from Mercure to Sunday to Oyo chains. It said on their website they charge for clean sheets and towels on you arrival, ad hoc charges for what else? Parking £10 per day or per 24 hrs? No answer from staff to my query. Its meant to be a 4 star hotel Recent reviews on trip advisor were not encouraging - photos of broken window locks and centipedes in the beds. I want my money back.

Convenient

No iron in the room

Convenient, quiet and beautiful location. Helpful and friendly staff, good food and a lovely area to relax in the lounge area.

Lovely dual aspect room at the rear of the hotel with views over garden, a little tatty in places but still lovely and a good size

The room was comfortable and spacious, clean too. Breakfast (£12) was reasonable and offers a range of continental and English food. Free parking for guests in public parking (normally charged)

Housekeeping a serious issue: body wash bottle was empty, no-one at reception after 11pm to report this, tv remote on the floor under the sidetable. no satellite TV, only terrestrial TV, unlike what is advertised Safe was locked, again it would be the responsibility of housekeeping to ensure it's left unlocked and ready to use for the next guests. Basic amenities provided but no bathrobe, no sippers, no facecloth. Disappointing for the price you pay and the brand. Wifi was poor in room and public areas: strong signal but lagging data. Staff overwhelmed at breakfast: items missing on tables (no glass), some wait to get food when displays empty.