Mercure Oxford Eastgate Hotel

Location - staff were helpful

This is not a £200+ a night hotel - it's a one-night transit for overseas tourists. Lack of a/c was a major issue and while (very noisy) fans were provided, they were not the answer. The decor and furnishings are tired and the signs of penny-pinching everywhere. Rooms are very small and the promised 'heritage view' in our case was the hotel car park. We will not be booking this hotel again.

Location and the hotel is generally nice. Staff are helpful.

The hotel has no air-conditioning and, as it is an old building, the windows in the room did not open. There were fans but it was very uncomfortable in the heat.

I stayed here mostly because of the location, which is perfect for an event on or near the High Street, but what sticks in my mind is how helpful the staff were. I felt really welcomed and as though nothing was too much trouble. The room I had was small, but well equipped and comfortable. Recommended.

I was given room 314 with no air conditioning at a day a heat wave was coming. In lieu a plug-in electric fan was provided which was very noisy even at scale 1. It was thus either sweating or putting up with the noise. In response to my complaints the staff argued that air conditioning in the room was no-where advertised. I would have thought that in a 4 star hotel air conditioning should be standard and what should rather be flagged is its absence. In short, there may be good and bad rooms in a hotel, but Booking should be more selective in proposing just the good ones.

Great location, lovely room.

Well located.

Rooms were extremely hot. No air conditioning and all windows are sealed. Room temperature was much higher than outdoor temperature. Avoid this hotel if outside temperature is more than 20C. Also, poor housekeeping.

Great location

Needs a lot of maintenance restaurant closed for lunch and dinner

Great place right in the heart of the city! Staff are very accommodating and friendly especially Cam down at breakfast!