The Randolph Hotel Oxford, a Graduate by Hilton Hotel

Location is lovely, right opposite the Ashmolean and close to shops and restaurants but in a quiet street.

The breakfast was low quality for the price and standard of hotel. The decor was a bit tired. The “view” advertised was through a high window that was hard to reach to see out of.

The room floor was slanting

Staff rather unfriendly

Perfect central Oxford location with a wonderful historic atmosphere

Nothing negative

Location,breakfast and above all the excellent and friendly customer service.

Nothing

Kamila is absolutely the best! This is the best treatment I have ever had in my life. Thank you!

Great help at the bar from Barbara

The location is excellent. The history and architecture are enduring. The room was nicely decorated.

The staff weren’t exceptional. The beds were far too soft for our liking. Breakfast was average at best. Overpriced for the experience.

The staff were cheerful, polite and attentive, offering exceptional service. The building and public areas transport you to a forgotten era defined by calm and elegance. Unfortunately our room was in the attic. Whilst it was a good size and furnished with the same charm and elegance, the attic structure, limited natural light and atmospheric decor made it feel a little claustrophobic. As you can see, our view was definitely more utility pipes than dreaming spires. We mentioned this to reception, the manager gave us the option of an upgrade, but as we were heading out for a dinner reservation decided against repacking, unpacking and incurring further costs. Overall, a pleasant stay, but room 408 did not feel like good value for the amount we paid. Then.... the lift broke down. The only one to the 4th floor, the Attic rooms. Unpredictable and no-one's fault, but a real inconvenience. 🙄 PS. If you really want 5* amenities, take your own toilet paper, theirs is very cheap.