Holiday Inn Basildon by IHG

After a hard days work, stayed at the HI Basildon, everyone was brilliant, Peter and Nikolaj was especially welcoming, looked after me so well and made me feel at home, I would highly recommend this hotel.

Room smelled like drains when I arrived, and A/C unit would only chill not heat so I had to rely on bathroom towel rail for some heat. Room overlooked very loud car park for Festival Park, and was near the elevators and the room door didn't do a good enough job of soundproofing hearing people coming and going. Reception staff were nice and I'm sure they'd have moved my room should I have asked but I do long days when I'm travelling for work and can only be bothered to move rooms under direst of conditions. Dinner and drinks in the bar one night was fine. Parking is £12 per day which added to the rate makes this place expensive compared to the very nearby Premier Inn which doesn't suffer from the noise.

Fab customer service from the bar. Thayn was lovely and chatty

Great hotel, excellent location next to lots of eatery places if not wanting to eat at the hotel. Nice walks around the lake too if wanting to get out. We ate out one night and then the second at the hotel. Served by Christina, Gabi, Joe and Jake through the evenings who were friendly and efficient. The food on the second night was very good quality (burger with sweet potato fries) so thank you to Medi & Georgi the cooks for that! Room was clean and comfortable. Only thing to improve would be the air con but I cracked the window and all okay.

Our recent corporate event at Holiday Inn Basildon was ultimately a positive experience, but it did start with some avoidable delays. The initial booking process and alignment with Head Office were noticeably slower than what we have previously experienced when dealing directly with the Basildon Events Team. In future, it would likely be far more effective — especially for returning clients and allowing the client/business relationship to grow — to allow the local team to handle the arrangements from the outset. Once communication shifted to the Basildon team, everything became significantly smoother and more efficient. From that point onwards, the service was excellent. The Events Team — Jodie, Michelle, and Thayn — were all a credit to the hotel. They were organised, responsive, and genuinely helpful throughout. All items we asked to change last minute where no problem. A particular highlight was Thayn, whose professionalism stood out. He managed every last‑minute amendment with complete grace, positivity, and a “nothing is too much trouble” attitude. His calm and capable approach made the entire day feel effortless. He is truly an asset to Holiday Inn Basildon. For future events, I will specifically request Thayn, as he played a major role in making this event run so smoothly.

Always a great experience here. Christina has exceptional customer service and keeps us coming back for our business meetings

Room clean. Food good. Staff helpful. Christina especially attentive and customer friendly

I have been staying at the hotel for the last few months and every time have been welcomed and look after. Thayn and the team were always smiling and willing to accommodate me and made it an enjoyable experience in the bar.

Thayn the restaurant and bar supervisor was excellent. Great service and flexibility throughout. Food was good and Thayn helped ensuring a great stay by getting the football set up in the bar. Reception also good on helping with parking fee.

Great staff. Thayn and his team in the bat treated a great atmosphere despite being very busy. Staff couldn’t be more helpful. Food great, rooms clean, easy choice to stay here