Holiday Inn Basildon by IHG

I had a wonderful brekky up stairs. Cooked just how I like it! Great meeting spaces down stairs where we both enjoyed our drinks I went for a hot chocolate and my mum had a caramel macchiato! Both made just right! Thank you staff and Christina at Holiday Inn.

I was here for a conference and I have to say Thayn was outstanding with his customer service when it came to lunches and generally very helpful throughout the day.

Welcomed with such amazing customer service little ones where given a voucher to use at the bar for a free little treat which my children absolutely loved nothing like a cheeky hot choclate and a biscuit treat the gentleman working behind the bar was so professional and his customers service was amazing honestly anything we asked he was able to assist he was helping with breakfast this morning and wow we have stayed in many hotels but this breakfast was one of the best clean inviting and plenty of choice We stayed in the family room and we was so happy with the size of the room the room was spotless and the beds where comfortable My children didn’t want to leave and we will definitely be returning thank you for a lovely stay x

Had a great trip ! Food was lovely ,rooms where nice and the staff was great .Especially Thayn ,he was very helpful and polite and made the Experience very pleasant.👊

Quality experience ,everything is clean and nice and the staff are great .Especially Thayn who’s customer service was excellent and he was always there to help .

Just spent our 3rd visit to this hotel. Unfortunately it was for only 1 night. The hotel was full but that did not stop all staff being attentive and polite, all were a credit to the hotel. Very helpful check in and breakfast room staff were great. Excellent buffet breakfast, just can you get non-dairy spread please! Looking forward to staying again

It was really lovely, staff were very friendly

I'm writing this review on behalf of my parents who stayed here several days before Christmas and after New Year's while visiting my husband's British family. This was their first visit to England. I cannot praise the managers and staff here enough. From management (like Kristy), to desk staff (like Claire), to housekeeping (especially the head who was exceedingly patient and kind in helping my parents be comfortable... I'm afraid I've forgotten her name), to the maintenance staff, everyone went above and beyond. But I must single out Thayn of the bar staff for extra kudos. Being from Tennessee, my mom has a serious sweet iced tea addiction. Not really a thing in England. So we bought her a pitcher and sweet tea bags so she could make tea in her room. However, there are no ice machines, so we bought her a container for ice and Thayn was super kind to her every time she needed ice. In fact, I think he spoiled her a bit, which was very much appreciated! We always stay here when we can't stay with friends and we always put visitors here who travel with us from the states. This is why. Everyone is friendly, the service is faultless, the restaurant is excellent, the bar is amazing, the rooms are clean, spacious, and comfortable, and the location is unbeatable, close to the Festival Leisure Park and within walking distance to many dining and entertainment options. Well done, everyone! We would never stay anywhere else in Basildon.

Family of 6 in 2 rooms for 2 nights. Comfortable rooms although cold in bathrooms (no heating). OK breakfast. Really nice atmosphere at bar in the evening. THAYNE looked after us especially the grandkids aged: 8, 10 and 12. He made them feel special. They loved having VIK passes.

Great space to work. Friendly helpful staff, especially Thayn. Bar area is clean and bright with a great view of the lake. We’ll be back soon!