Holiday Inn Basildon by IHG

Hi always so polite and excellent food thankyou. Ray & karen

Fantastic breakfast catering for my coeliac vegan needs. Thanks to Christina, Adriana, Andrea and Ajit

I have stayed at this hotel at least 8 times and have always had a great experience mostly due to the friendly and helpful staff. Specifically the restaurant staff in the morning are amazingly accommodating. The dining room is always clean and welcoming and Christina, Marina, Patricia and Sandra always greet you with a smile and make sure your breakfast is perfect. They are assets as employees.

Just wanted to say what a brilliant time I had at this hotel. Room was warm , clean spacious. Staff were outstanding especially Clare Matthams on reception who went over & above to ensure everything went smoothly. She is a true asset to the company, friendly & intelligent, she got everything sorted asap. 110% recommendation from me.

Stayed here during half term for 2 nights. Visited family in Billericay and Wickford. This hotel is ideally located for leisure activities such as bowling, the cinema, darts, pool, mini golf, etc. plus various food and drink venues. Both trips to visit my family took no time at all by car. I gave a 4 star rating for 2 reasons, the room was an excellent family room with 2 double beds and a double sofa bed, it could have done with a fresh coat of paint or some modernising in my opinion. The other reason and slightly out of the control of the hotel but both nights at 10.30pm we could hear cars and bikes revving their engines constantly in the leisure park car parks (boy/girl racers) which did keep us awake for a while. It would’ve been worse if you had small children. We did mention it the next morning to the hotel staff who acknowledged it happens and they tell the park security who sometimes escalate it to the police. If we stay here again we will request a room at the back of the hotel rather than the front which should reduce the noise. Now for the good things. The staff were all welcoming, helpful and kind. Big shout out to Thayn who was friendly and took time to talk to us both days. The breakfast was fresh, had a decent variety of hot food, pastries, cereals, yogurts and meats/cheese, juices and hot drinks. The setting by the law out the back was lively also. We were on the 4th floor but never had an issue getting a lift or having to wait long. We will happily return as the price was fair and aside from the two matters mentioned above, it was an enjoyable stay.

A big thank you to the team at the Holiday Inn, Basildon who did a great job keeping us all fed and watered at the board game convention there. They delivered food to our tables and promptly cleared the finished plates away, ensuring we could just focus on our board game playing. A special thanks to Thayn and Jess for ensuring that my food reached me allergen free. Thayn took great care in helping me to adapt options to suit my dietary restrictions.

We run a three day social convention in the hotel conference rooms The staff do a fantastic job of looking after us and always with a smile Thayn ensured quick and efficient service and chef George fed us very well - thank you

Thayn was great - polite and attentive, although he didn't do a dance for us 🤣 Always a relaxed and friendly environment here. Thank you!

Just the break we didn't know we needed! Very relaxing, lovely people, Thayn very knowledgeable about his stock in the bar, very welcoming

I experienced excellent customer service especially the lady in red who gave myself and my friend 2 drinks vouchers each because of a mix up with my room which was quickly sorted. However I had difficulty with accessibility for people with mobility issues. I was fortunate that I had had a shower the morning I went. I had an accessible room but none of the bedrooms have a wet room or a walk in shower. Yes the bath was low enough for it to be stepped into but there was only one handle to hold onto on the wrong side of the bath. You need something to hold onto on the near side as well. If I was staying more than one night I would not have been able to use the washing facilities. Also the other issue I had was all the stairs going up to the breakfast room. If there was an accessible lift like the one at reception that would be better. I actually hurt my back climbing the stairs and that made breakfast miserable for me. I know you said if I sat downstairs, breakfast could be brought down to me but as my friends wanted to sit upstairs it wasn't a good option for me. The majority of the downstairs is taken up with a massive bar area. The breakfast bit should really be on the ground floor. Because of the excellent customer care service I would love to return (if you will have me back) but because of tge issues I encountered I could only give it 3 instead of 4 stars.