Fairfield Inn and Suites by Marriott Lake Charles - Sulphur

Stayed on 3/6/26. The sheets on the beds were not changed. It was obvious there were hairs and cut finger or toe nails in the bedding. The night desk person apologized and moved us to another room. That room also had dirty sheets. I would NOT recommend staying here. Notice in the history of reviews this is mentioned often.

If this were my first stay in a Fairfield inn, I'd never stay in another one! There was NO hand soap in the room, no Kleenex's, no bath matt. The front desk person Fred explained the truck hadn't been there with supplies so that's why there was no soap, he did bring up makeup remover pads to use to wash our hands, he explained this seems to be an on going problem Even the assistant manager hasn't had time to order herself any business cards - so she says, when we asked for one this morning. The room was dirty as well as the hallway. Sheets were clean, but they have some kind of funky mattress pad on the that made lumps all over the bed. Breakfast was so bad, I won’t even go into that, take my word of it - don’t eat it. I think the health inspector should make a visit & why would Marriott let this kind of hotel represent them? Spend a few $$ more & feel good about where you stayed & be able to enjoy your stay. There is NO hospitality here.

Friendly desk staff and facility appears to be clean and well maintained. Unfortunately the wifi did not work, since it was late we didn't report it and just tethered to our phone's data. Good hot breakfast provided and amenities in the executive king suite was great.

When I checked in the clerk, a very nice man, informed me that the Internet was down. My reservation was for three nights and I said that the Internet was important to me. I had booked using points and arrived late in the afternoon. I was going to check out and go to another Marriott property, but I checked the other Marriott locations, they all required more points than I had. I asked the gentleman if they would consider refunding some of my points if I stayed the three nights and he said they’d gladly do so but it’s up to the Manager who he immediately called and she told him yes. When I entered my room, I noticed that there was some updating and repairs definitely needed, for example, the microwave door was broken off its hinges and hanging from the cabinet. The pool was closed for a broken part and of course the Internet issue that I found out later had been down was for weeks. I was told that several customers canceled the reservations and left upon hearing that. When I checked out, I asked to talk to the manager about the points that I was promised, and she was not available. I subsequently called and she was curt and rude and told me that the most she would give me was 10,000 points however, I had paid 13,000 points a night and thought it was fairly dead at least the one night of points back. I gave up after arguing with her for awhile and just said it’s not worth it and I said I’ll take the 10,000 points. Weeks later the points were never posted, so I called Marriott and filed a case number and was told out here something within 3 to 5 days from the hotel itself. Of course I never heard a word from the manager at the hotel because I don’t believe she cares. After six business days, I called Marriott back and a wonderful professional young man in customer relations, Shawn (or Sean?), investigated and was able to award me about 13,000 points I was due. I informed Shawn that this hotel and its manager should be immediately investigated because they are not representing the Marriott brand in a positive manner.

The location was good

The bathroom was dirty. Had both type of stains in and on the toilet seat, and the towels had hairs the bathtub was stained with dirt

Fred Velais… I can’t say enough good things about this brother. He is extremely hospitable and really knows how to cater to Customer staying at this hotel. I pray in the future he gets promoted because he has some serious managerial skills and I am extremely happy. I got to stay here and meet this brother.