Mercure Chester Abbots Well Hotel

We had an horrendous night with our bedroom on the ground floor next to the Water system, which started up every hour with an awful noise. Avoid Room 111. Reception offered to move us to a higher floor but the hotel has no lift and we have mobility issues and couldn’t manage the stairs so we had no choice but to put up with the noise. The following morning Laura arranged for us to be transferred to another ground floor room and transferred our belongings whilst we were out in Chester. The difference allowed us to have a restful night. The bedroom 111 should not be used, however, the hotel is aware of the issue and are investigating whether insulation or sound proofing will cure the noise. GED

Friendly staff and good breakfast. Comfortable bed.

Our room 166 had a dirty carpet, smelt damp, had blown glass in the window which also wouldn't open and the shower was just a trickle. Overall it was dated and a bit grubby and tired.

Counter and breakfast staff, good breakfast. Room facilities

Cleanliness. Room wasn’t very clean, although bedding was. Bathroom had ground in dirt at front of bath. We stayed 3 nights and bins were only emptied once and then not the bathroom bin. Tea and coffee not topped up. Spa facilities difficult for less able bodied because of access

Clean room everything you could need , iron, kettle , tv . Comfy bed . Lovely hot and cold breakfast everyone’s needs catered for .

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Friendly staff Clean hotel Handy for Chester Breakfast and evening meal excellent Easy access back into motorway for journey home

Was very warm in rooms but they did provide a fan Had no lift and my mobility not good with stairs

Hotel was in a very convenient location. Breakfast was nice and lots of options. Most of the staff were friendly and helpful. Swimming pool was warm and good for use. The bedroom was a good size.

We found two reception staff not very welcoming and understanding the role of customer service. The room was dirty, bed sheet had a stain which could have easily been avoided. Then when asking it to be changed it was just re-made with same stained sheet. The main issue was we had no hot water! Ran shower for a long time and still cold. Then when trying at a later time it had no pressure . The was not hot water shower experienced which was not nice. Staff member on reception didn't offer any compensation and gave out an email to complain too. She didn't really seem to understand the importance of a hot shower and the was no room to move to until we were checking out. Very poor customer service from a customer facing role. Very kind manager did offer his apologies, but this was too late.

Breakfast was great

Black pudding was overcooked

Location- easy to get the races

Rooms tired, they need a re vamp Tiles missing in the ceiling walls bashed and scruffy. Breakfast over cooked couldn’t get a knife through it, was ok ish. Bar area is nice.

Booked this hotel based on the description No Pets Allowed due to severe allergies. Checked in and went straight to dinner. We then noticed several dogs in the bar and then one walk towards the rooms. I asked reception and this is in fact a pet friendly hotel and they don't even have rooms that are pet free! Was told our room had been deep cleaned, yet there is a filthy fan in the room. Unable to go elsewhere to stay so hoping I survive without any issues. This is no joke, it is a serious issue and would not have booked if pets were allowed. Definitely won't be booking any Mecure hotel again!