Homewood Suites by Hilton Houston-Westchase

Staff was not friendly. They dont acknowledge you when you come in and out. The lady that did breakfast yelled at me for using the same serving spoon. It was my fault but you can address things without yelling at your guests. I reported an issue with front desk about stained pillow and you can tell he didnt care.

Clean rooms

Room was clean but the pull-out sofa mattress definitely needed replacing. Front desk staff very helpful and efficient. Love the chocolate chip cookies.

Close to medical facility

The shower was horrible water was filling up in the tub and the hot tub was not hot the towels and wash cloth was rough and old and the toilet paper was like sand paper it was definitely a no frill hotel and they have the nerve not to give you complementary water because I was not staying for more than one night so I have to buy a bottle of water for four dollars. I have never heard of that in my life, I feel like as long as you’re staying at the hotel you should have the right to a bottle of water for free, but because I was only spending one night I was not allowed a bottle of water I had to pay for it. This is the worst hotel I’ve ever stayed in. The price was good, but that was all I do not recommend this hotel.

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How the two bedroom was setup

The breakfast was adequate. The fitness room was not in complete order with the treadmill being defective. In such a small area it should attract more attention.

There was really nothing. Only the location was ok.

I stayed two times and there was soap by the sink that was inconvenient. The second time there was no soap in the room at all. There also no eating utensils in the room. Other than those things it was good and I enjoyed my stay.