Hampton Inn Franklin, KY - Portland, TN

I have stayed in Hilton chain hotels all over the world. Without a doubt, this is the most disappointing location I have ever stayed - and I’ve stayed in some rough places. The room has no USB ports - how outdated does a hotel have to be to not have a USB port? I don’t carry them anymore and I travel about 100 nights a year. The bed, I don’t even know what type or kind of mattress (or topper) was on it but I basically folded in half when I layed down. Of the 40 or so channels on the tv, 20+ popped up a notice that said the channel was scrambled and the ESPN family of channels weren’t available because the cable company they use lost the rights to them. The A/C had two temperatures - freezing cold and not at all. The Room was mostly clean and the sweet girl at the front desk was incredibly kind - would have given it one star had that not been the case. Would absolutely never stay here again and would advise anyone to find something further out and pass this up.

This Hampton inn was getting some much needed exterior painting done on our arrival. The pool was not available, stated it was being worked on. When we returned 10 days later, pool still not available. BIG disappointment is the EV charging, implying it is free, and is definitively NOT free. Both the front desk and charge point disavow any part of the process, but the explanations and wording give the impressions that it is free charging for 2 hours. I ended up getting charged $10 for each charge (an outrageous sum to begin with for the amount of charge we received). We operate a plug in hybrid, so a top off for our battery was a bonus, we thought until we discovered the charges on our card a month later. BOO Hampton Inn

Everything was on point

Hotel was pretty clean. You can definitely tell it was an older place. Overheard staff ask another employee had they cleaned a room said he'd stripped beds for them bathroom looked clean you can probably skip it, not something you want to over hear.

Property was clean and staff were nice and attentive. Construction going on outside the entry left white flakes everywhere that were blowing around outside and in the pool. Room was clean and comfortable but could use some updates/repairs.

NO POOL this is now my second hotel that says there is a pool and when you check in they said Pool closed. and don't plan on fixing it. It is sad all the pools closed in the summer!!!!