Sonder The Stat

Hide a bed was broken. We were 2 adults sharing the accommodation, not a couple. The head was lower than the foot as the frame was broken. I sent you a message to tell you and was given the response that it would be fixed that day. Later in the week I met up with a girl ( putting out salt) and told her again about the problem, bent frame, springs missing and the stick out piece of metal that would have ruined your couch. She assured me it would be looked after that day. Frame was recent. Hideabed more uncomfortable. Kitchen was great! Suggestion is to add a juice jug. We had NO facecloths and only one hand towel. 2 people, 6 days… would you stay there again? Lights were off by the exit to the complex. Very dark, made stairs unsafe, especially for smokers who headed outside at night for a smoke. I did mention it, again to the Sonder employee. The lights still did not work at night. We were there for 6 nights. I believe it is reasonable to expect two packets of coffee a day, unless there is a reduced price for numerous days. My last suggestion is to post how to work the heating system. We are educated people, but it took us two days to figure it out, albeit temperature changed significantly while we were there.

The location is excellent. Love how secure the building is. Very clean and had everything we needed. I will still be back whenever we are back in town.

Upstairs neighbor stomped like godzilla the whole weekend. The pull out bed in the living room was broken at the end. Thankfully, children were using it and did not affect the use of it. I stayed in unit 4 this time.

I didn't get any sleep because the people upstairs were being really loud all day for 2nights.ither than that it's was very cozy.there weren't any toilet pat

When we arrived multiple rooms had large holes in the wall. I immediately contacted customer service only think I was told was that I would not be charged. Ceiling in bathroom is pealing the planks on floor are bubbling up. Not offered another room or anything. The apartments walls and ceilings are so thin and put together I could hear the neighbors cell phone ringing multiple times and their conversation. The next evening a party was happening upstairs I could hear every word from that party. Contacted customer service they said they would speak to them. Never got a response party went on after contact no communication again. I contacted customer service again about the state of the room. Was told I would be contacted. I heard nothing back of course. Another party happened another evening contacted customer service no response. This place is a disaster. I would never ever return! I was offered the 30 dollars back that I paid for early check in. That’s all I was offered in the 6 days I stayed at this location. It’s an absolute joke of an establishment. Good luck trying to have any communication with any one here

The location was great, very quiet, even with construction closer by. Room and facilities were very clean. Easy to check-in and check out.

Really cosy apartment, well stocked kitchen and comfy bed. Shower also great. Location was easy to reach midtown and not too far from broadway. Would definitely stay here again

The lighting wasn’t great as only one plug worked for the lamp in the living room (I used it to charge my phone so couldn’t use the lamp). The housekeeping also tried to come in early when I’d registered check out at 11, but they did promptly apologise so not the end of the world, just concerned if I was in the shower or something I wouldn’t have heard them.