The Winning Post

Absolutely nothing was good about this hotel actually a total disgrace and should be shut down.

Arrived at door and was advised via phone by Jackie to go into key safe no2 to retrieve our room key. The key was not there and the cleaner was blamed for not leaving it there for us. We were then offered " the best room in the house " which was a room attached to the communal kitchen which Jackie advised that she would send someone down to the hotel to give us a key to lock the communal kitchen. No one arrived with a key. The room was a back room not a family room which had no lock and the snib did not lock. We were a family of 4 a teenage daughter and a baby at 2 years old. It was not safe to leave our children in the single beds in this room. I had to use a sweeping brush from.the kitchen to try and barricade the door so the handle couldn't be opened. We then had to put a single mattress into the small double room on the floor and 4 of us squeezed into that room for the night. I called Jackie to advise no one arrived with key but she ignored my calls. We looked for other hotels but due to being Easter weekend there was no availability so late in the evening. We hardly slept due to worry of someone coming in the room. Going by the reviews uploaded yesterday ( which we had not seen until today) this place should be shut down. I gave Jackie the benefit of the doubt to refund us before putting this review up. She was also drunk while on the phone to us begging us not to leave a bad review when we called about not having a key. Still no response.

Definitely not a bed & breakfast, more hostel. And workers aren’t professional. We left early and booked somewhere else.

Not clean, didn’t feel safe in rooms, manager uses master keys to enter room and she’s always drunk

Location

Nothing

Nothing

Everything! We booked a family room even though there was only 2 of us as we wanted space. At 4am my friend got up for the toilet only to find a random man in one of the spare beds let in by owner! Owner then come in & was screaming & swearing about us not needing all the beds! Not the point we booked the room not the beds!!! Owner was extremely rude, customer service was absolutely horrendous and they put us in danger letting a complete stranger into the room purely because we weren’t using the spare bed in the room! Absolutely appalling, I’m disgusted by the entire experience! Stay clear and absolutely do not take your children there, there is a complete lack of privacy & care for people’s safety. Plus we paid for a room that we did not receive, as it was more like a hostel. Room was absolutely disgusting. The doors didn’t close or lock.

Lovely bedroom, perfect size for me and my son, the TV came in handy for our quieter nights in. The staff were very kind and helped us before checking in which I was very grateful for. It was very quiet despite being full for the week we were booked in, we barely heard anyone else in the building. Great location and easy access to the tram or a short walk to the tower. Will definitely be staying again!

Absolutely nothing

Great location, easy to get to and good parking options near by. staff were very friendly, check in was easy and the room was lovely, very comfortable bed!

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