Maroma, A Belmond Hotel, Riviera Maya

There are no words to express what a magical, idyllic, paradise this is. It was beyond anything we could have ever dreamed of. Thank you Olga, Karina, Renata, and the entire team for the most incredible trip. You make Maroma what it is, a sanctuary of pure bliss where we felt like family. We can not wait to return in January (and hopefully before). Thank you for everything

Really beautiful place with great staff, but all of the food is overdone and extremely expensive. A plain cheeseburger and fries is literally $45 USD. Don't even think about bringing kids here; they'd have nothing to do (other than sitting at the beach or pool) and nothing to eat. The resort is in the middle of nowhere, so if you're going to eat, you've got to eat there. We shared a shuttle into town for dinner one night and it was $80/person.

The hotel was excellent the ambiance, decor and service exemplary. As an indication of the attention to detail, beside the paths that lead through the gardens to the rooms staff placed small glass jars containing candles these were put out a dusk but in the morning were gone. The service at the pool and beach was great bringing complimentary drinks and ice creams several times during the day. Our only issue was not being familiar with mexican food we found the menus in the restaurants a little difficult knowing what to order. The hotel arranged a trip to Ichien Icza and a snorkelling tip to the reef both of which were excellent.

an amazing 5 star experience. we loved our stay. the food was amazing as was the service. our upgraded, oceanfront view was spectacular.

This hotel is one of the most favorite places I have been anywhere in the world. The service and attention to detail is unmatched. When my husband and I first checked in I thought the hotel was a little smaller and a little more subtle than I had imagined. Very lush and low key. Our room had a beautiful view of the ocean and then I started to understand why everyone loves this hotel. We loved Casa Mayor for dinner (we ate there twice) and had breakfast every morning while trying something new each day. The gym facilities are well above average and we were the only two there whenever we went. The spa was beyond. Easily the most beautiful spa I have ever visited. The butler service took care of everything and small details such as leaving a beautiful bookmark near my open book, were so appreciated. Our room was quiet and it felt almost like we were on a private island at times. The beach had some seagrass at times, but they were cleaning it and honestly there were so many beautiful things to see that it didn't bother me one bit. I am leaving this review because I was on the fence when booking. Now it will go into our rotation for getaways. I can't imagine many places that can top it.

The Belmond Maroma is paradise on earth. Service, ambiance, attention to detail all 5 stars. The food and the team at Woodend are both exceptional. Arigato Chef.

I had a wonderful stay at the Fairmont. Beautiful hotel, beautiful experience. The grounds are well maintained, and the hotel staff was very helpful and attentive.

I recently celebrated my birthday at Belmond Maroma with friends, and overall it was a wonderful experience. The service was absolutely impeccable—every staff member was attentive, warm, and genuinely committed to making our stay special. The rooms were spacious, beautifully appointed, and incredibly comfortable, which made relaxing easy and enjoyable throughout the trip. The property itself is stunning and feels luxurious without being over the top. Everything was thoughtfully designed, and the atmosphere was perfect for a celebratory getaway. My only minor complaint would be the food options. While everything was well-prepared and high quality, the menu didn’t always feel casual or approachable. At times, I would have appreciated more relaxed, simple dining choices to balance out the fine-dining offerings. That said, Belmond Maroma is an exceptional resort, and it made my birthday celebration truly memorable. I would absolutely return and recommend it to anyone looking for a luxurious escape with top-tier service.

Didn’t know what to expect but the service here was the best I’ve ever had. Every detail from the moment we carried to the moment we left was perfect. This was one of the most relaxing places I have ever stayed. They even had someone light real candles every single night and line the walkways with them. Food was great. Loved all the complementary snacks on the beach and even had a few complementary 5 minute massages on the beach. Guirlain spa was amazing as well. Highly reccomend! I’ll be going to more Belmond hotels after this.

Wonderful hotel in a great locations, we had a an Ocean View Suite which was great. The staff were excellent especially the personal hosts who were super responsive on WhatsApp. The beach was super and the on beach service excellent, with lots of freebies.