Maroma, A Belmond Hotel, Riviera Maya

I made the decision to take my sister and her family to the Belmond Maroma to celebrate her beating breast cancer. It was the best decision we could have made. Every aspect of the resort is amazing. However, I cannot explain how amazing every single staff member treats the guest. Everyone is procession, attentive and makes you feel like royalty. Sergio and Axel on the Beach we fun, funny and were always making sure we were comfortable and had more than what we thought we needed. Do not hestiate if you are planning a stay!

If you want your every need catered to even before you are aware of them, then Maroma Resort And Spa is a dream come true for you. You are greeted by name out front by your personal agent who checks you in on the spot without having to stand in line at a checkin desk. You are also offered complementary marguerites. You are then taken on a private tour of the property on your way to your room. Ours was a magnificent ocean suite fit for a King, Queen, and/or Lovers. Breakfast is delicious with lots of healthy choices, a beautiful view, and service to match. Next we met with one of our personal agents of the day to arrange our itinerary for the next few days. We decided on scuba diving based on the hotel property, a half day private tour of nearby Mayan archaeological sites , and a tour and swim in uniquely beautiful cenotes (ie open underground water caves with stalagmites). Then onto a pristine fine white sand beach with warm ocean water reflecting many shades of blue and green while gently lapping up against the shore while playing soothing lullaby like sounds made by the waves. Magically someone appears to clean your sunglasses, something I have never experienced or for that matter even thought of. Next lollipop cucumbers with spice, again another first. I could go on and on, and this is just the first day. But I am signing off so I can enjoy this blissful paradise unfettered. Stay tuned, you never know what new joyful surprise Belmond Maroma Resort will come up with…😊😊🙏🙏😉😉

Amazing resort topped only by its spectacular staff and service. We spent 4 nights/3 days and by the second day everyone knew us by name and knew what we liked. Service, Food and property are top notch. Special shout out to our hosts Omar and Fernanda. No mater what we asked for their response was immediate. Though property is not all inclusive they offer a lot of amenities like an amazing full breakfast, snacks like fresh fruit, ice cream cones, passed around at the pool all complimentary... Also Water always available free of charge and in the morning they deliver a fresh pot of coffee to your room!. You tell them what time you want it, you open your door and its there!!! Food is great. We did eat at their steak house Woodhouse one night. I can say the food was fantastic but it also came with a pretty hefty price tag! All and all.... I can't wait to to back!

Spent four nights here over the July 4th weekend and cannot say enough good things about this spectacular resort. A feast for the senses in every respect, with amazing food, beautiful design, impeccable service, and an incredible spa. They have thought of everything in their quest to make this the most relaxing, enjoyable experience you could imagine. From the welcome ritual to the morning coffee delivery to your room to the thoughtful, attentive touches at every pool, every moment is a delight here. Morning breakfast is the usual Belmond extravaganza but with a twist - items are mostly a la carte but every breakfast starts with a box of pastries and a juice shot delivered to your table to start your meal. In the afternoon, staff come around the pools with a treat (we experienced a mini cocktail, small taco bites, fried plantains, and popsicles). In the evenings, the paths are lit with candles and a wonderful smudge/incense burns so that your walk through the property is a visual and olfactory experience. Wildlife abounds and the sounds of nature are like a soundtrack for each day. Everyone learns your name and treats you with true warmth in every interaction. Every moment of the day exudes the meaning of the word hospitality. I wish I could name-check every person we interacted with, as they are all deserving of being recognized. We never even left the property because it was so fantastic. The spa was next-level, with a hydrotherapy experience that we indulged in every day in addition to spa treatments one afternoon (that were exceptional). We tried both restaurants and both bars, and every bite and sip was truly incredible. Try the Mexican wine offerings, as they are flying under the radar and deserve more attention. We also booked the agave experience, which was a fun way to try some mezcals and tequilas you won't easily find outside of Mexico. Maroma is absolute paradise and worth every penny. Don't let complaints about sargassum season scare you - the pools and pool-service are so wonderful that it doesn't even matter if the beach is covered in the sargassum. The views are still lovely and the experience is still perfection. Kudos to the management for creating an exceptional experience for guests and fostering a warmth between guests and staff - everyone was a delight! I was extremely sad to leave this wonderful place and will return.

I've long believed that there are different levels of "5-star" properties. Maroma is at the top. The hotel itself, the rooms, staff, food, etc. are all perfect. Even with the seaweed season, the stay was still amazing. I'd highly recommend visiting Maroma and we look forward to a future stay.

I highly recommend the Maroma Riveria Maya. I was recently there with my family for a 5 day vacation. We love the hotel; it's very safe, small and quiet with an amazing staff. We had a 4 BR villa with a large living room and full kitchen. We had a full time butler named Sabrina who was took care of us 24/7 and was amazing. The villa was spacious and extremely well appointed and comfortable. The food was very good, especially the Wooden restaurant, which has a Michelin Star. The spa is very nice as well and they have 3 pools in addition to the private pool at our villa. They had a 4th of July BBQ at the main pool with a live band. There is nothing that I can think of that they could have done to make our stay more enjoyable. We will definitely be back.

Throughout our 4-day stay, Maroma reminded me of the resort featured in White Lotus Season 3 – a mix of tropical jungle, beach and exceptional service. It’s not possible to find fault with our stay. Everything was perfect. PRE-ARRIVAL AND CHECK-IN: About a month prior to our arrival, I received an email from Stephany, an experience curator, requesting our preferences ranging from pillow choices to timing of morning coffee service. I completed the form; albeit with some skepticism about whether the requests would be fulfilled. To the resort’s credit, every detail was delivered as requested. Stephany was responsive to my emails and provided good restaurant recommendations off-property based on our interests. Arriving at Maroma is like being welcomed into a private residence. The airport transfer included complimentary Veuve Cliquot Champagne and snacks for the 30-minute drive from Cancun airport to Maroma. The resort has no check-in area/lobby. You are greeted with a delicious Maroma margarita and a Mayan cleansing ritual. Check-in occurs in the comfort of your room. SERVICE: All members of staff we encountered were eager to exceed expectations. From the drivers (Adelo and Luis), to the spa attendant (Elena), pool and beach staff (Luis, Sergio and Cesar), bellman (JJ), the hosts and servers at Casa Mayor -- they were outstanding. Credit to management for fostering a team to deliver this level of service. We were assigned two dedicated hosts during our stay (Jean-Luc and Fernanda) who were our points of contact. Without being intrusive, they proactively checked in with us. Responses to WhatsApp messages were prompt. ROOMS: We had a junior suite with an ocean view. The adult pool was at our doorstep and the beach just a few steps further. The property is a showcase for sustainability with the décor honoring regional materials and craftsmanship with beautiful tiles, marbles, pillows and rugs. Thumbs up for the excellent air conditioning and water pressure. There was a full-sized bar in the suite with complimentary coffee, water, and soft drinks. Housekeeping was thorough twice a day. Complimentary pressing of two items a day is offered. PROPERTY: The property’s design is a blend of Mayan heritage and contemporary elegance. It’s all curves in keeping with Mayan culture and transitions dissolve walls between indoor and outdoor spaces. The grounds are lush (>200 acres) - you walk around listening to the ocean waves and birdsong. I loved it! GYM AND SPA: Gym is well-equipped with Techno-gym equipment, free weights, and cable machines. I had the gym to myself every day. Spa is a Guerlain spa and includes a sauna, cold plunge and hydrotherapy. Loved my spa service with Elena! ACTIVITIES: There are a number of daily complimentary activities including water sports. We did the jungle bike tour and a yoga session with Adriana. The hotel also offers a number of experiences, some of which may be included depending on the room category. POOLS AND BEACH: There are three pools, including one adult-only. Service at the pool and beach was attentive with refreshments and small bites offered regularly throughout the day. While seaweed has been affecting much of Rivieria Maya, the crew worked diligently to keep the beachfront clear at Maroma. It did not detract from our enjoyment of the beach. RESTAURANTS: There are two restaurants, Casa Mayor and Woodend. Breakfast was good especially the fresh quesadillas from Tia Mari. We dined off-property in the evenings.

Please check the seaweed map if you are traveling between April - November. The beach is awful between the brown muddy waters, the Smell of rotten eggs from the seaweed, and the constant noise of the tractors and dozers clearing all the piles of mess. If you do decide to come during this time period, please do not stay beach front. We were awakened each morning by 7 am to the constant loud beeping of the dozers backing up. The service on the other hand is truly amazing and they have done a remarkable job on the recent renovation.

We had a wonderful stay at Belmond Maroma. Our group of family and friends enjoyed all aspects of this resort -- the delicious food, outstanding service, comfortable and well appointed rooms, spa treatments, gym and activities including Loteria (so much fun) and snorkeling. The food and services levels were excellent. (Can't say enough good things about it.) Two outstanding dining experiences were dinner at Woodend and a private beach dinner. This resort is very special, and I would highly recommend it.

Maroma is fantastic all around. I cannot imagine a better experience in Riveria Maya. World class accommodations, a thoughtful sense of place, and absolutely delicious food with unique flavors. Service is great, super friendly and unassuming, everyone seems so genuinely happy and the vibe of the whole place is perfect. You don't want to miss this place.