Maroma, A Belmond Hotel, Riviera Maya

This was our third visit to Maroma and the first since the property renovations. It is a true paradise. We have stayed at dozens of 5-star hotels and resorts and the staff at Maroma is among the best in the world. Every single request or need is anticipated and fulfilled promptly and to the best of their ability. You will never want to leave the property. The resort is spotless and very unique to the area.

I have never teared up leaving a hotel before, but that’s how much I loved our stay here. The staff was incredible, our room was beautiful, and the food was outstanding — what’s not to love? While sitting near the beach, a staff member came around cleaning guests’ sunglasses. They always say it’s the little touches that matter, and that was a real wow moment for me. I’ve had the luxury of staying at some amazing hotels, but that was a first! Dining at Woodend is an absolute must — the cauliflower dish was amazing. I don’t even care for cauliflower that much, but this one was incredible! I also loved seeing all the little critters roaming the property — such a fun touch of nature. My only minor complaint is that my husband and I joined a couple of the scheduled activities. Even though they were adult activities and there weren’t many kids on the property, they were held in the kids’ club, where the seating was limited to bean bags or child-sized chairs. I would have enjoyed the experience even more with proper seating. Overall, this was one of the most memorable hotel experiences I’ve ever had — and I can’t wait to come back!

I got food poisoning from a drink at one of the bars (no I did not consume any of the tap water while in Mexico) and the amount of seaweed made the beach very undesirable and made the ocean unattractive to get in.

My wife and I spent four unforgettable nights at Belmond Maroma, and it was nothing short of extraordinary. From the moment we arrived, the service was impeccable—warm, attentive, and truly irreproachable. We were upgraded to a spacious suite that made our stay even more special, and the team went above and beyond to celebrate my birthday with thoughtful surprises that made me feel genuinely cared for. The food was another highlight—fresh, vibrant, and deeply rooted in local flavors. Every meal felt like a celebration of the region, beautifully prepared and full of authenticity. What stood out most was the way the staff made us feel—not just like guests, but like family. Every detail was handled with care, every interaction filled with warmth. Belmond Maroma exceeded our expectations in every way. We left feeling grateful, spoiled, and already counting the days until we can return. We can’t wait to come back.

Amazing stay! Beautiful hotel, nature is breathtaking, people beyond any expectations, everything is wow!! ❤️❤️❤️ love

Belmond Maroma is a gem. The resort is stunning, the service warm and personal, and the food excellent. We stayed in a two bedroom plunge suite with plenty of space for our family of four. Breakfast was included and outstanding, with fresh coffee delivered outside our room each morning. We enjoyed Freddy’s menu a few times and loved sitting under the stars at Casa Mayer. There is a secret hideaway/lookout on top of the building that is worth finding your way up to to look at the stars. The staff went above and beyond for our son’s 9th birthday with balloons, cake, and milkshakes, and also made our day trip to Xcaret seamless. Airport pickup and drop off with their in-house transport was flawless, safe, easy, and reliable. This is a true boutique property where the team gets to know you. It is small, intimate, and easy to navigate, honestly Four Seasons+++. The connection to nature is so fun from the native plantings to the melipona bees.... and they called us over from dinners as the sea turtles were hatching.

There are no other words other than Maroma is magical. Pictures don't fully capture its essence; it's felt the moment you arrive. The care and attention to detail for each guest is truly remarkable, and deeply genuine. My stay was unlike anything I have ever experienced in the best way possible. Every person who works here is so kind and helpful. Nestled between the jungle and ocean, it is such a reprieve from everyday life. The amenities are luxurious, and it is such a relaxing and peaceful environment. I will be back and recommend anyone to book a stay. It's well worth it.

Stunning property with so much character and charm. The service is exactly as you would expect. True five star experience. We typically stay at Four Seasons. This was our first Belmond, certainly not our last. Well done all around. Food is amazing too!

Could not be ANY better! One of the best services ever experienced, and we often book high end hotels and worldwide leading hotels - the top of the world! All staff members are each a true highlight! In particular, we would like to mention Sabrina, Jean-Luc, Leslie, the head sommelier, the head chef, the spa staff, the pool staff - simply ALL are exquisite! This gem remains a dream destination - with fair value for money, although not "cheap", but very well managed!

Is best hotel all over Quintana Roo. Service, food quality, rooms are all above my expectations. Check in and check outs take time at your own room, this process makes your check in and check outs easy and fast. All staff knows your name and they also remember what you like and what you don’t like (food, beverage, food restrictions, and all your type of preferences)