Delta Hotels Cheshunt

I stayed there a week and during my stay I was in the bedroom with my new born baby (a month old) and in the middle of the night around 12/1AM I just so happened to be awake as I the baby stirred, to then hear the door open WHICH WAS NOT SOMEONE I KNEW (A TOTAL STRANGER). Turns out the reception desk had programmed that persons room key to the exact same room I was in!! And to top it off this may of not been the first time that has happened! However, the food was delicious in the restaurant and the chefs were amazing, so although I had a terrible experience there, I want to mention not all was horrific. I’ll leave whoever reads this to make their choice whether to stay here or not.

Booked a 5 day business stay, used the onsite car park, registered my vehicle, on vacating hotel, I received a full receipt with all car parking charges paid in full. I'm now being chased by their contracted parking contractor ( Smart Parking) and Debt Recovery Plus, with threat of bailiffs. The hotel have been totally incompetent and disinterested in supporting their guests. I will never use them again. Manager has not returned any calls.

I booked in October 22 for the weekend before Christmas and had made plans for a lovely weekend. Days before I was advised my booking had been cancelled. We all know why the hotel was no longer available… So I was left with nowhere to stay with my twin toddlers and inadequate time to book anywhere else so close to Christmas. In addition to this, the payment was STILL taken for the booking after it had been cancelled and I am still waiting for my money back despite chasing and being promised a call back. Shocking customer service. Sort out your admin, it should not be up to me to chase you for a payment that should never have been taken.

We booked this hotel to stay on 24th and 25th December 2022 in October 2022. The hotel is within walking distance of the home of our son and his family and we had planned to spend Christmas with them. On December 14th we received an email stating that Delta by Marriott Hotel, Cheshunt, was no longer able to offer us the accommodation we had booked. NO REASON WAS GIVEN. Two days later we received an offer of an alternative reservation at a hotel several miles away and at over THREE TIMES the cost of the original booking. I consider this to be appalling treatment by this hotel group.

No-one seems to be able to help! We were given the wrong rate when booking and as you cannot speak to anyone on the phone as it's just an answerphone on a loop, we tried to sort on arrival, which seemed to be resolved ...until check out. The manager said he couldn't change rate as it was a prepay but would take off any extras like bar drink and car parking. Lo and behold the credit card was debited the DAY BEFORE we stayed and for the full amount without the refund. No one is answering the phone and it's impossible to actually contact this company other than calling the US - no UK customer service contact! Heaven knows how they get any business!! Despicable!! And btw the rooms are tired and old fashioned not as described in website.

Cold food for breakfast, Dust thick in room, broken socket that child could get finger into live wires.

On arrival for a family meal and a ten minute wait at reception I was told I had to register my car number plate then go outside and pay £6 to leave it there overnight as the car park didn’t belong to them. The ticket machine was outside in an unlit area and very difficult to read and understand, I went back in to ask the receptionist for some help and had to wait again which by this time my family were being seated for dinner in a private room. The receptionist wasn’t sure how to work the machine but eventually we got a ticket and by this time I was freezing cold. The private function room was clean and tidy but my main meal was not very hot which was very disappointing and there was quite a long wait for a drink to turn up. The toilets were clean and modern but didn’t seem to be checked all evening as there was quite a few bits of toilet paper laying about on the floor.

Having read some pretty awful reviews on this hotel I was wary about my 1 week stay while visiting family I can only say that these negative results could have been a different hotel On arrival we were greeted by very welcoming and professional staff who took time to allocate me a room suitable for my specific needs (walking difficulties). We had a lovely room facing the courtyard, it was bright and spacious and spotlessly clean. The food was good and again professional and helpful staff. My only problem was with housekeeping who didn't make up room on one occasion but when I reported to reception it was rectified immediately, would highly recommend this hotel and their refurbished rooms.

Lovely hotel. Amir on the front desk very welcoming. Great bed and shower.Good facilities gym great breakfast. Convenient access for the motorway. 30 min walk or 10 min taxi to train station which takes you to centre of London. We would stay again

The unrefurbished part of the hotel was of a poor standard