Residence Inn Richmond Northwest

The room was nice and Matthew Wiler was very professional, kind and personable. You need people like him as the face of the company. We’re happy we selected this property for our V’tines celebration. Thanks Marriott AND Matthew Wilner!

Great location! Rooms are very spacious. Renovations are coming along. Will be very nice once complete. Staff is phenomenal! Very customer service oriented! Matthew at front desk is very friendly & helpful! Seme is tremendous in the breakfast area. Very clean & nice selection! Highly recommend!

I requested a refund for the 1 night I spent at the Marriott Residence Inn Richmond Northwest/Short Pump. There were bugs in my room which I woke up to after spending the night there. I sent emails and photos and made phone calls to both management at that facility and to Marriott Corporate. Matthew Wiler, the manager, would not even give me the decency of a response and just closed the case. Marriott promises their clients a safe, hygienic and clean environment at their premises. They did not deliver. It was the most disgusting experience I have ever had at a hotel.

This hotel is undergoing renovation and when we checked in, the lobby and other public areas in the first floor were being renovated. What was great is that the room we had was freshly renovated with all new decor, which had a very inviting yet modern feel to it. And we were very happy to experience it for ourselves. Also, the room was solidly quiet. The front desk staff were very warm and hospitable, and made us feel at home right from the start. This was our first stay here, and it was thoroughly excellent. We will be back again soon.

Hello, I’ve been a Marriott member for over 20 years in this residence in is very nice centrally located near the business park that I was in and I want to say the staff was fantastic including Mat the assistant general manager Cheryl the morning lead semi the breakfast king and the rest of the staff

I recently spent eight nights at the Residence Inn and had a genuinely beautiful stay. Even with renovations underway, the team: Matthew, Cheryl, Seme, Andre, Fabris, and many others worked with such grace and efficiency that any minor disruption was handled immediately. My kids and I felt cared for every single day. Meeting Howard, the regional manager, only reaffirmed why this property is considered a hidden gem. The suites were spacious, breakfast was consistently great, and the atmosphere felt warm and familiar, like staying with family. If you’re on the fence because of renovations, don’t be. The staff make the entire experience seamless. I’m truly grateful to the amazing team for making our stay feel like home, and I wouldn’t hesitate to recommend this place to anyone looking for comfort, kindness, and exceptional service.

The staff was fantastic! This location is a model for how to provide excellent service and hospitality. I travel regularly and stay at expensive hotels and boutique places in metropolitan cities. They could learn from this team. The various front desk managers were helpful, friendly and polite. The cleaning staff was pleasant. And the breakfast teams were accomodating and super friendly. My family and I felt welcome and cared for. Thank you.

The visit was pleasant from check-in to check-out. Every employee was pleasant and accommodating, especially Carter and Mathew.

Matthew is truly a hospitality genius. From the moment you step into his establishment, it’s clear that every detail has been meticulously crafted to enhance the guest experience. His innate ability to anticipate needs is unparalleled; he seems to read the room and adapt effortlessly, creating an atmosphere that feels both welcoming and luxurious. Even Moreso he delivered exceptional Service to me and my family, Matthew doesn’t just provide service; he creates connections. His team reflects his passion, as they embody the same dedication to excellence. Whether it’s a simple request or a complex arrangement, he ensured that every interaction and detail was handled with care and professionalism. I remember one Day/Night he worked two shifts in a row I could imagine he felt tired but didn’t show it he left us feeling valued and appreciated, which is a testament to his leadership. Give this guy a raise!

Matthew was great, friendly, professional. Helpful, full of insight and information. The room was spacious, clean and a nice bed. Easy access to supermarket, shopping and tons of restaurants near by.